We are looking for an engineer to provide technical, engineering support to Meta’s partners and clients globally, working with a global team to provide proactive and reactive support for partner issues and integrations.
Requirements
- Partners with Meta’s Business Partners & Clients to help them deploy Meta Products at scale
- Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations
- Manage technical relationships with Meta partners, providing technical support and handling service outages
- Become an expert in one of our business products and how best to deploy them and troubleshoot them
- Provide continuous proactive and reactive technical support through a scaled ticketing system
- Troubleshoot partners’ technical issues in real-time
- Develop and maintain performance monitoring systems for infrastructure and operations
- Communicates partner needs to the Meta product teams
- Helps scaling programs by creating and maintaining informative content and documentation
- Provide 24x7 on-call support coverage
- Use your problem-solving skills to resolve business problems
- Proactively and independently analyzes information to identify specific trends/opportunities
- Effectively manages key relationships with multiple Cross productive partners
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
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