Centene Corporation is transforming the health of communities by supporting 28 million members. The Broker Sales Support Specialist I role involves assisting Ambetter Brokers and the Sales team with commission and contracting inquiries, ensuring issues are resolved efficiently and collaborating with internal teams to meet organizational goals.
Responsibilities
- Handles provider issues that brokers call or email in about
- Determine if the issue needs to be escalated to the Provider Management team and Health Plan contacts
- Empowered to collaborate with the Provider Management Team and Health Plan to resolve the issue
- Research commission issues in determining if a Broker should be paid commissions
- If the commission issue is not complex, the Specialist is authorized to have the correction made Responsible for the Broker to be paid or not paid based on their evaluation
- Performs other duties as assigned
- Complies with all policies and standards
Skills
- High School Diploma / GED
- 1+ year of customer service or health insurance industry experience
- Department of Insurance Life/Health License is required, or ability to obtain license within 120-days of being hired
Benefits
- Health insurance
- 401K
- Stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
Company Overview
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