Chord Specialty Dental Partners is a leading provider of pediatric and orthodontic dental care, currently seeking a Billing Assistant. The role involves supporting the billing department through payment posting, adjustments, reconciliation, and various accounts receivable tasks to ensure efficient operations.
Responsibilities
- Post payments to accounts according to explanation of benefits (EOBs) and contracted payer rates
- Reconcile payments posted in system to explanation of benefits and bank deposits
- Identify overpayments to accounts and process notification letters to payers
- Flag and notate EOBs as needed to identify denials or additional follow-up
- Research and resolve customer A/R issues and inquiries, as needed to support the billing department/AR Representatives
- Research claims denied, incorrect payments, and unpaid balances and take appropriate next actions that will result in the claims adjudicated appropriately, as needed to support the billing department/AR Representatives
- Acting cooperatively and courteously with patients, co-workers, and management
- Develop a clear understanding of the various payer rules/policies to apply to job responsibilities
- Generate and send patient statements
- Contact patients and insurance companies, as needed, to obtain payment on outstanding balances
- Assist AR Representatives in preparing and submitting appeals when necessary; follow-up on appeals in a timely manner to ensure correct processing
- Exercise good judgment in escalating identified denial trends or root cause of denials to mitigate future denials; Expedite the reprocessing of claims and maximize opportunities to enhance front end claim edits to facilitate first pass resolution
- Identify uncollectible accounts and bad-debt write-offs (e.g. no authorization, non-covered service) adhering to company policy guidelines
- Demonstrate the ability to be an effective team player
- Participate in meetings through active listening and providing feedback/ideas
- Upholds 'best practices' in day-to-day processes and work flow standardization to drive maximum efficiencies across the team
- Check for eligibility and breakdowns on multiple insurance websites or phone calls (if not available online)
- Assist in training others, as needed to support the department
Skills
- High School Graduate/GED required
- Strong organizational skills and attention to detail
- Excellent data entry and math skills
- Ability to work independently and priority responsibilities daily in order to complete all assignments timely and accurately
- Computer literacy skills including proficiency in Microsoft Excel and Word
- Service-oriented and customer-centric
- Excellent written and verbal communication skills
- Technical School/2 Years College/Associates Degree preferred, but not necessary
- Medical billing knowledge is a plus, but not required
Benefits
- Medical and Vision Insurance
- In-house Dental Coverage
- 401(k) Plan with Company Match
- Generous Paid Time Off and Holidays
- Employee Referral Program
- Big savings, big perks
- Pet Insurance
- Cutting-edge Technology and Training
- Life and Disability Insurance Options
Company Overview
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