Join a large tech company and make a meaningful difference for all employees. You will provide HR assistance to organizational employees, ensuring accurate, consistent, and timely responses to inquiries from various contact channels, including phone, chats, and HR cases. Your role as an HR Assistant II will involve serving as the first point of contact for employee-related inquiries and offering holistic case management services, including financial, health, and internal reviews to comply with benefit plans.
Responsibilities
Serve as the first point of contact for employee-related inquiries.
Provide holistic case management services, including financial, health, and internal reviews.
Ensure accurate and timely responses to employee inquiries through phone, chats, and HR cases.
Build trust with employees by providing empathetic and personalized communication.
Manage workload effectively to meet Service Level Agreements (SLAs) and productivity goals.
Utilize critical thinking and high judgment to balance process adherence with employee needs.
Resolve inquiries by referring to documentation and escalating when necessary.
Consult and collaborate with partner teams to resolve cross-functional issues and improve policies.
Essential Skills
Excellent organizational and time management skills.
Strong customer service focus with a priority on quality and customer experience.
Excellent verbal and written communication skills.
Ability to understand benefit terms and programs.
Strong judgment and decision-making skills.
High degree of ownership and ability to handle sensitive situations with care and empathy.
Ability to work within a fast-paced environment with attention to detail.
Additional Skills & Qualifications
2+ years of experience in Benefits or Human Resources, preferably in a contact center or shared service environment.
Experience with rapid and complex changing work environments.
Technical aptitude and proficiency with Microsoft Office Suite or similar software.
Bilingual in Spanish is a plus but not required.
Job Type & LocationThis is a Contract position based out of Baltimore, MD.
Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully remote position.
Application DeadlineThis position is anticipated to close on Jul 15, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.