Associate Engineer, Product Support

Trinity Life Sciences is a trusted strategic commercialization partner providing evidence-based solutions for the life sciences. They are seeking a motivated Production Support Engineer to join their Data & Analytics team, where the role involves supporting system reliability, enhancing monitoring capabilities, and participating in on-call rotations to ensure seamless operations.

Responsibilities

• Monitor production systems to ensure uptime and performance
• Respond to alerts and troubleshoot issues under guidance from senior team members
• Document incidents and resolutions for future reference
• Assist in coordinating and executing production releases
• Validate deployments and ensure proper rollback procedures are in place
• Collaborate with development and QA teams to ensure release readiness
• Contribute to improving system monitoring and alerting tools
• Help identify gaps in current monitoring coverage and propose enhancements
• Support implementation of new dashboards and metrics
• Assist in automating routine support tasks and deployment processes
• Learn and apply DevOps tools and practices (e.g., Git, Jenkins, Docker)
• Support CI/CD pipeline maintenance and configuration
• Write and optimize basic SQL queries for data validation and troubleshooting
• Support database maintenance and performance tuning under supervision
• Participate in on-call rotation to provide after-hours support for critical issues
• Escalate incidents appropriately and ensure timely resolution
• Work closely with DevOps, engineering, and analytics teams to resolve issues
• Communicate production status and incident updates to stakeholders
• Participate in team meetings and contribute to operational planning

Skills

• Bachelor's degree in Computer Science, Information Technology, or related field
• 1–2 years of experience in production support, technical operations, or DevOps
• Basic proficiency in SQL and scripting (e.g., Python, PowerShell)
• Strong problem-solving skills and eagerness to learn
• Excellent communication and teamwork abilities
• Willingness to participate in on-call rotations
• Familiarity with DevOps tools and concepts is a plus
• Exposure to cloud platforms (preferably Azure) and ETL workflows

Benefits

• Annual discretionary performance bonus

Company Overview

With almost 30 years of expertise, a best-in-the-business team and unrivaled access to data and analytics, Trinity Life Sciences is a modern partner to companies in the life sciences industry. It was founded in 1996, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://trinitylifesciences.com.

Company H1B Sponsorship

Trinity Life Sciences has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.

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