Blue Cross and Blue Shield of Minnesota is committed to transforming healthcare and is seeking a dedicated Account Manager & New Sales Representative. This role is responsible for assisting brokers and sales agents to maintain the market position for 2-9 client groups, focusing on relationship management and sales support.
Responsibilities
- Relationship Management with Agency/Broker/Consultant/Client. Develop and maintain a positive working relationship with customers and stakeholders (Agents, Consultants, Brokers and/or Clients) to increase Blue Cross brand loyalty by proactively managing customers to provide timely identification and resolution of elevated issues by coordinating with all appropriate enterprise functional areas
- Represents BCBSM insurance plans, by meeting with brokers independently, ensuring they are in compliance, aware of mandates, and educated on updates in the market and to their plan
- Assist in the preparation and delivery of proposals and renewals for new and existing health plan business or relevant ancillary lines
- Help resolve service issues including interactions with internal Blue Cross operations staff and others as needed
- As available, responsible for answering and following up on incoming sales calls and emails from prospective customers generated by marketing campaigns
- Maximizes the sale of company products through determining suitability, eligibility, and need; explains benefits for appropriate coverage, responds to questions, supplies relevant marketing material, and assists with the application process
- Maintain client and employee information in the client database as required
- Facilitate the development, delivery and accuracy of customer communications using available systems, tools, and resources
- Support retention and growth sales with stakeholders and customers
Skills
- 1-2+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered
- Excellent analytical, problem identification and resolution skills as these pertain to benefit plans
- Possess and maintain a valid MN Resident Producer License in the lines of Life & Health/ Accident in good standing within 60 days of employment
- Excellent written and verbal communication skills as well as the ability to pay close attention to detail
- Ability to achieve results in a highly complex environment with tight deadlines and multiple shifting priorities
- Excellent interpersonal skills and the ability to contribute healthy and positive dynamics to the work team
- Able to influence internal and external stakeholders to achieve desired outcomes
- Positive attitude and the ability to participate as part of a team to assure plan compliance and customer satisfaction
- Demonstrated PC skills, including experience in Microsoft, Word, Excel, and PowerPoint
- High school diploma (or equivalency) and legal authorization to work in the U.S
- Bachelor's degree
- Knowledge of Blue Cross and affiliates products is preferred
- Sales or customer service experience
Benefits
- Medical, dental, and vision insurance
- Life insurance
- 401k
- Paid Time Off (PTO)
- Volunteer Paid Time Off (VPTO)
- And more
Company Overview
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