About the position
The Remote Call Center Representative position focuses on investigating potential credit card fraud cases by analyzing account history and contacting customers and merchants for additional information. The role requires maintaining accurate documentation and responding to account inquiries efficiently while adhering to service level agreements.
Responsibilities
- Responds to 25 or more account inquiries per hour for 5 or more assigned clients. ,
- Provides standard/scripted responses to alerts generated within the fraud detection queues. ,
- Assists with the completion of lost stolen reports, including blocking and transferring compromised accounts. ,
- Builds credit card replacement orders and completes shipping materials. ,
- Begins to build knowledge and skills to identify fraudulent credit card activity through training and research.
Requirements
- High School Diploma or Equivalent. ,
- Typically no relevant experience required. ,
- Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. ,
- Works on routine to semi-routine assignments requiring limited decision-making outside of stated processes. ,
- Receives detailed instructions and follows established procedures on all work.
Nice-to-haves
- Previous work experience in a fraud related field.
Benefits