Information Technology Service Desk / Help Desk - Remote
About Us:Allied Digital Services, LLC, is a leading provider of IT services and solutions. Job Description:As an IT Service Desk Staff member, you will provide remote support to a large Ophthalmology Healthcare Company. Your responsibilities will include troubleshooting and resolving issues related to general ITKey Responsibilities:- Provide remote IT support to clients- Assist with basic IT inquiries and support requests- Document and track support requests in a ticketing system- Ensure timely resolution of issues to maintain client satisfactionQualifications:- Must be 18 years or older.Background checks are performed. - Basic IT fundamental experience with minimum of 1 year experience in a similar role or higher level education (associates or bachelors degree)- Minimum internet connection of 20MB- Strong problem-solving and critical thinking skills- Excellent communication and interpersonal skills- Ability to work independently and manage time effectivelyWhat We Offer:- Flexible full-time schedules (swing/weekend shifts available)-Remote work – no commuting required-Comprehensive training and all necessary equipment provided- Valuable experience in the IT field- Opportunities to develop critical thinking, problem-solving, and communication skillsInterested candidates are encouraged to apply.Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this role to [email protected] more information, visit our website at www.allieddigital.netJob Type: Full-timePay: $18.00 - $24.00 per hourWork Location:Remote Apply tot his job