[Hiring] Front Office Coordinator @Virtual Rockstar

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role DescriptionThis role involves managing scheduling, communication, and therapist caseload optimization as a Front Office Coordinator in a pediatric therapy clinic. • Serve as the communication and scheduling hub for the practice• Manage all incoming and outgoing calls and text messages related to appointment scheduling• Communicate with families regarding cancellations, missed appointments, and schedule changes• Provide clear and supportive assistance to parents navigating scheduling• Maintain a professional, calm, and empathetic communication style• Proactively reach out to families to reschedule missed appointments• Monitor therapist schedules daily for efficient caseload utilization• Maintain accurate, timely updates in the clinic’s scheduling platforms• Collaborate with therapists and administrative team members for smooth daily appointments• Document all communications and scheduling actions promptly and accurately• Manage appointment reminders and follow-up communication• Use the clinic’s ticket-based email communication system for inquiries• Uphold all HIPAA standards and protect patient confidentialityQualifications• 1–2 years of administrative, scheduling, customer service, medical office, or therapy clinic experience• Strong phone and written communication skills• Experience managing high-volume scheduling is preferred• Proficiency with Office 365 required• Experience in pediatric therapy or healthcare administration is a plus• Availability to work U.S.business hours (CST preferred)Requirements• 1–2 years of administrative, scheduling, customer service, medical office, or therapy clinic experience• Strong phone and written communication skills• Experience managing high-volume scheduling is preferred• Proficiency with Office 365 required• Experience in pediatric therapy or healthcare administration is a plus• Availability to work U.S. business hours (CST preferred)Benefits• Competitive salary commensurate with experience• Opportunities for professional development and growth• Work in a dynamic and supportive team environment• Make a meaningful impact by helping to build and strengthen families across the globe Apply tot his job