Help Desk Engineer Tier 2; Partial WFH​/MSP; Boston

Position: Help Desk Engineer Tier 2 (Partial WFH / MSP) (Boston)We are a fast growing Managed Service Provider supporting mid sized businesses with a strong focus on cybersecurity, cloud, and SaaS. We are privately held and founder led with a culture built on loyalty, innovation, and long term growth. We are looking for an L2 Client Support Engineer with MSP experience who enjoys working directly with clients and taking ownership of issues from first response through resolution. This is a hybrid work from home role based in Boston.You will split time between remote support and onsite client visits as needed. The right person is a self starter who thrives in a fast paced environment, communicates clearly, and can troubleshoot servers, networks, and applications with confidence. What You Will DoRespond to client support requests via phone, email, and onsite visitsTroubleshoot issues across servers, networks, and applications both remotely and in personPerform software and application deployments and support rolloutsSupport Windows Server and Active Directory tasks and day to day administrationMaintain and troubleshoot network devices including switches and firewallsFollow change control processes and document work clearly in the ticketing systemContribute to projects, deployments, and client upgradesParticipate in an on call rotation and handle after hours tasks as neededConduct routine onsite visits for support and maintenanceWhat You BringMSP experience required with 2 plus years in IT support or systems administrationStrong troubleshooting skills and the ability to resolve issues independentlyClient first communication with a professional calm approachExperience with Windows Server, Active Directory, and networking fundamentalsComfort supporting cloud technologies in client environmentsAbility to build strong client relationships and manage priorities under pressureAuthorized to work in the USPay and BenefitsHealth insurance covered 100%Dental and vision coverageHybrid WFHGenerous PTO policy$50 per month phone reimbursement401k with Safe Harbor matchCertification reimbursement and internal training programs Apply tot his job