Healthcare Customer Service Representative
Job Description:• Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. • Calmly attempt to resolve and de-escalate any issues. • Escalate interactions when necessary and appropriate. • Respond to requests for assistance and/or possible processing payments. • Track all call related information for auditing and reporting purposes.• Provide feedback on call issues. • Upsell if required. Requirements:• High School Diploma or equivalent. • Minimum of 6 months of customer service experience. • Must be 18 years of age or older. • Ability to type at least 25 words per minute. • Comfortable with desktop computer systems and have general knowledge of Windows-based systems. • Customer service and/or sales experience preferred. • College degree preferred but not required. Benefits:• Paid Training• Competitive Wages• Full Benefits (Medical, Dental, Vision, 401k and more)• Paid Time Off• Employee wellness and engagement programs Apply tot his job