Freelance Operations & Admin Support (AI-Proficient, 2–3 Days Per Week)

About UsScott Jenkins Water Softeners is a long-established, family-run business specialising in domestic water softener installations, servicing, and filtration systems. We are preparing for the next stage of growth and are looking for a highly capable, organised freelancer to help streamline our operations, improve our systems, and support the day-to-day running of the office. The RoleYou will work alongside our full-time office administrator and the owner. Your main focus will be to bring structure and efficiency to the business:• turning messy processes into clear workflows• creating templates and documents• supporting scheduling and communication• using AI tools (ChatGPT or similar) to speed up admin and content creationThis is a long-term, part-time freelance opportunity for someone who enjoys improving how a small business runs.Key Responsibilities• Streamline and document scheduling and workflow processes• Create and maintain reusable email templates for common customer situations• Assist with quotes, follow-bolthires, and customer communication• Use AI tools to:• draft emails and letters• create templates, FAQs, and guides• summarise information and build processes• Oversee basic bolthires Ads tasks and liaise with external providers where needed• Support light marketing/admin work (simple website updates, simple documents, PDFs etc)• Organise digital files, job sheets, and admin systems• Prepare simple reports and track jobs, enquiries, and outcomes• Liaise with engineers, customers, and suppliers when required• Support the rollout of new systems and additional installers as the business growsRequirements• Strong organisational skills and a process-focused mindset• Excellent written and verbal communication in clear, natural English• Confident and regular user of AI tools (ChatGPT or similar) for:• creating templates• speeding up admin• writing and refining communications• building documents and processes• Good general digital skills (email, spreadsheets, cloud documents, basic design tools such as Canva)• Experience in any of the following:• office management• operations/coordination• VA/PA work• admin support in a small business• Able to work independently and proactively, not just wait for instructions• UK-based (preferred) and available 2–3 days per week• Self-employed and able to invoice monthlyWhoThis Will SuitThis role is ideal for a freelance VA, PA, operations assistant, or office manager who:• enjoys creating order from chaos• likes improving systems and processes• uses AI tools as a natural part of their daily work• wants regular part-time work with a growing, down-to-earth small businessPlease send:• a short introduction or CV• your freelance hourly or day rate• your typical weekly availability• a brief example (3–5 sentences) of how you have used AI (e.g.ChatGPT) to improve or speed up your workJob Type: Part-timePay: Up to $200.00 per dayWork Location:Remote Apply tot his job