Experienced Payroll and Customer Support Representative – U.S. Payroll Operations and Platform Expertise at blithequark

Introduction to blithequark At blithequark, we are a U.S.-based company dedicated to partnering with organizations that rely on comprehensive platforms for managing payroll, taxes, HR, and compliance. Our mission is to simplify the complexities of payroll, tax, and compliance for organizations across the U.S. by providing exceptional support and expertise. As a leader in our field, we are committed to delivering innovative solutions and unparalleled customer service to our partners. Our support team plays a vital role in ensuring a seamless experience for our partners by offering onboarding assistance, payroll processing guidance, tax support, and general platform expertise. Role Overview As a Payroll and Customer Support Representative at blithequark, you will be at the forefront of supporting our partners with platform-related inquiries, U.S. payroll issues, and complex support scenarios. Your expertise in U.S. payroll operations and ability to communicate effectively with our clients will be essential in resolving tickets, escalating technical concerns to our DevOps team when required, and providing top-notch support to our partners. This role is ideal for individuals who are passionate about delivering exceptional customer service, have a strong understanding of U.S. payroll operations, and are eager to work in a dynamic and supportive environment. Key Responsibilities Handle partner support requests related to: Payroll processing U.S. tax filings Onboarding and platform guidance Employee documents (W-2s, W-4s, I-9s) General platform use Troubleshoot issues and escalate to DevOps when needed Ensure compliance with U.S. payroll and employment regulations Communicate issues, resolutions, and next steps clearly to partners Assist with new partner onboarding and setup processes Stay updated on U.S. tax laws, payroll regulations, and platform updates Requirements To be successful in this role, you will need to possess the following essential qualifications: CPP or SHRM certification (required) 5+ years of experience in U.S. payroll operations or support In-depth knowledge of U.S. payroll tax regulations (federal, state, local) Excellent English communication skills (written and verbal) Strong troubleshooting and documentation abilities Availability to work standard U.S. business hours, with some flexibility Preferred Qualifications While not required, the following qualifications are highly desirable: Experience with blithequark or similar HRIS/payroll platforms (e.g., ADP, Gusto, Paychex) Familiarity with support tools like Zendesk, Jira, Slack Background supporting SaaS or PEO platforms What We Offer At blithequark, we are committed to providing our employees with a comprehensive range of benefits and opportunities for growth and development. These include: Competitive salary Remote work flexibility Comprehensive training on our platform and processes Supportive global team environment Long-term career growth in payroll and HR technology Career Growth Opportunities At blithequark, we believe in investing in the growth and development of our employees. As a Payroll and Customer Support Representative, you will have access to a range of training and development opportunities, including: Comprehensive training on our platform and processes Ongoing professional development and skills training Opportunities for career advancement and promotion A supportive and collaborative team environment Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on the values of innovation, teamwork, and exceptional customer service. As an employee, you can expect: A collaborative and supportive team environment A culture of innovation and continuous improvement Opportunities for feedback and growth A comprehensive range of benefits and perks Compensation, Perks, and Benefits At blithequark, we offer a competitive range of compensation, perks, and benefits to our employees. These include: Competitive salary Comprehensive health and wellness benefits Retirement savings plan Paid time off and holidays Opportunities for professional development and growth Conclusion If you are a motivated and experienced payroll professional looking for a new challenge, we encourage you to apply for the Payroll and Customer Support Representative role at blithequark. With our comprehensive range of benefits, opportunities for growth and development, and dynamic work environment, we are confident that you will find a rewarding and challenging career with our team. and join our mission to simplify payroll, tax, and compliance for organizations across the U.S.