Experienced Part-Time Tier 1 Customer Support Agent – Remote Contractor

At blithequark, we're dedicated to empowering leaders and organizations to achieve their full potential through innovative online leadership development programs. As a part-time Tier 1 Customer Support Agent, you'll play a vital role in delivering exceptional service to our global clients, ensuring their online learning experience is seamless, efficient, and enjoyable. About blithequarkblithequark is a leading provider of online leadership development programs, serving top executives and organizations worldwide.Our mission is to equip leaders with the skills, knowledge, and confidence to drive growth, innovation, and success. With a commitment to excellence, we strive to create a supportive and inclusive environment that fosters collaboration, creativity, and continuous learning. Job SummaryWe're seeking a highly motivated and customer-centric Part-Time Tier 1 Customer Support Agent to join our remote team. As a contractor, you'll work closely with our clients, providing timely and effective solutions to their technical, logistical, and administrative needs.With a strong focus on professionalism, written communication skills, and technical expertise, you'll be the primary point of contact for our clients, ensuring their online learning experience is exceptional. Key ResponsibilitiesAs a Part-Time Tier 1 Customer Support Agent, you'll be responsible for:* Enthusiastically supporting clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools. * Accurately identifying and troubleshooting technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios.* Promptly escalating more complex problems to appropriate internal team members. * Demonstrating a familiarity with standard concepts, practices, and procedures of our programs, learning content, and technical products (with training). * Continuously endeavoring to improve the quality of our support and service, both internally and externally. * Monitoring live online video conferencing events and providing live immediate assistance to participants. What You Need to SucceedTo excel in this role, you'll need:* 1-3 years of work experience, preferably with a SaaS company or a product/technology division.* Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus. * Strong communication skills—written and verbal—that recognizes and adapts to the wide range of blithequark participants. Be well-versed and comfortable with email, phone, and video (if needed) etiquette in potentially challenging or urgent situations. * Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g., Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software.* Outstanding task management skills across a varied set of responsibilities in a fast-paced, high-volume environment. * Fluency in Spanish, French, or Japanese is highly valued. Work Environment and Company CultureAs a remote contractor, you'll have the flexibility to work from anywhere, at any time, while still being part of a dynamic and supportive team. blithequark values diversity, equity, and inclusion, and we're committed to creating a work environment that's inclusive, respectful, and empowering.Career Growth Opportunities and Learning BenefitsAs a contractor, you'll have access to ongoing training, resource materials, and the tools you need to excel in your role. With a focus on continuous learning and professional development, you'll have opportunities to grow and advance your career within blithequark. Compensation, Perks, and BenefitsAs a contractor, you'll be eligible for competitive compensation and benefits, including:* Hourly rate: $20-$30 per hour (dependent on experience and qualifications)* Opportunities for overtime and additional hours based on program volume* Access to ongoing training and professional development resources* Flexible work arrangements and remote work optionsIf you're a motivated and customer-centric individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.Please submit a copy of your resume, brief cover letter (including how you heard about us), and an address to your LinkedIn profile. Candidates must be located and authorized to work in the US. We look forward to hearing from you and exploring how you can contribute to our mission to empower leaders and organizations worldwide.