Experienced Live Chat Support Specialist – IT Service Desk Agent for 24/7 Technical Support and Customer Service
Introduction to blithequark At blithequark, we are passionate about delivering exceptional customer experiences through our innovative approach to IT support. As a leader in the industry, we recognize the importance of having a skilled and dedicated team that can provide top-notch technical assistance and customer service. Our 24/7 service desk is the backbone of our operations, and we are seeking an experienced Live Chat Support Specialist to join our dynamic team in Columbus, OH. If you have a passion for resolving technical issues, documenting actions, and delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Job Overview The Service Desk Chat Agent role at blithequark is a critical position that requires providing first-line IT support through live chat in a fast-paced 24/7 environment. As a Live Chat Support Specialist, you will be responsible for resolving technical issues, documenting actions, and delivering exceptional customer service. This role demands strong communication, problem-solving, and technical skills, as well as the ability to multitask across multiple chats while maintaining professionalism and empathy. If you have 2–5 years of related customer service or chat support experience and a high school diploma or GED, we invite you to apply for this challenging and rewarding role. Key Responsibilities Provide first-line IT support through live chat in a 24/7 environment, resolving technical issues and delivering exceptional customer service Document actions and maintain accurate records of customer interactions and issue resolutions Multitask across multiple chats while maintaining professionalism and empathy Utilize strong communication, problem-solving, and technical skills to resolve complex technical issues Collaborate with internal teams to resolve issues and improve customer satisfaction Participate in ongoing training and development to enhance technical skills and knowledge Essential Qualifications High school diploma or GED required 2–5 years of related customer service or chat support experience preferred Strong communication, problem-solving, and technical skills Ability to multitask across multiple chats while maintaining professionalism and empathy Experience working in a fast-paced 24/7 environment Preferred Qualifications Experience working in IT support or a related field Knowledge of IT service management frameworks and best practices Experience with live chat software and ticketing systems Strong analytical and problem-solving skills Ability to work effectively in a team environment Skills and Competencies To be successful in this role, you will need to possess a range of skills and competencies, including: Technical skills: proficiency in IT service management software, live chat software, and ticketing systems Communication skills: excellent written and verbal communication skills, with the ability to communicate complex technical information in a clear and concise manner Problem-solving skills: strong analytical and problem-solving skills, with the ability to resolve complex technical issues Customer service skills: excellent customer service skills, with the ability to deliver exceptional customer experiences in a fast-paced environment Time management skills: ability to multitask across multiple chats while maintaining professionalism and empathy Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Live Chat Support Specialist, you will have access to ongoing training and development opportunities, including: Technical training and certification programs Soft skills training and development programs Leadership development programs Opportunities for career advancement and professional growth Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on a foundation of: Teamwork: we believe in the power of teamwork and collaboration to achieve our goals Innovation: we encourage innovation and creativity in everything we do Customer focus: we are dedicated to delivering exceptional customer experiences Employee engagement: we prioritize the engagement and well-being of our employees Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including: Hourly rate: $21/hour Comprehensive healthcare coverage: medical, dental, and vision plans Supplemental coverage: accident insurance, critical illness insurance, and hospital indemnity 401(k)-retirement savings: with company match Life and disability insurance: to protect you and your loved ones Employee assistance program: to support your well-being and mental health Legal support: to provide you with peace of mind Auto, home, and pet insurance: to protect your assets Employee discounts: with preferred vendors Conclusion If you are a motivated and experienced Live Chat Support Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With our commitment to innovation, customer focus, and employee engagement, we offer a dynamic and supportive work environment that will help you grow and thrive in your career. Don't miss out on this chance to and take your career to the next level. to become a part of the blithequark family and start delivering exceptional customer experiences today!