Experienced Live Chat Support Assistant – Remote Customer Service Representative

Are you a social media enthusiast with a knack for connecting people and businesses? Do you thrive in fast-paced online environments and enjoy helping others? If so, we invite you to join blithequark as a Live Chat Support Assistant, where you'll play a vital role in shaping the future of online customer support. At blithequark, we're revolutionizing the way businesses interact with their customers through our cutting-edge messaging platform. As a Live Chat Support Assistant, you'll be at the forefront of this innovation, working closely with our team to provide exceptional customer experiences that drive loyalty and growth. With a dynamic and supportive work environment, you'll have the opportunity to grow your skills, expand your knowledge, and take your career to new heights. What You'll Be Doing As a Live Chat Support Assistant, you'll be responsible for handling incoming customer support questions via live chat on businesses' websites and social media accounts. This may include: * Responding to customer inquiries and resolving issues in a timely and professional manner * Providing product information, answering questions, and addressing concerns * Escalating complex issues to senior support agents or management as needed * Collaborating with our team to develop and implement effective support strategies * Staying up-to-date with product knowledge and industry trends to provide accurate and informed support Contract Details * No fixed term contract, allowing you to work on your own schedule and enjoy the flexibility of remote work * Competitive hourly rate of $35 per hour, paid bi-weekly * Opportunities for career growth and professional development within blithequark Requirements To succeed as a Live Chat Support Assistant, you'll need: * A reliable device with access to social media and website chat functions (phone, tablet, or laptop) * The ability to work independently and manage your time effectively * Strong communication and problem-solving skills * Ability to closely follow provided steps and instructions * 10+ hours of availability per week, with flexibility to work varied shifts * Reliable internet connection Preferred Qualifications While not required, the following qualifications will make you an even stronger candidate: * Previous experience in customer support or a related field * Familiarity with social media platforms and online chat tools * Strong typing skills and ability to multitask * Basic computer skills and knowledge of Microsoft Office or Google Suite Skills and Competencies To excel as a Live Chat Support Assistant, you'll need to possess: * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and critical thinking skills * Ability to adapt to changing priorities and deadlines * Strong typing skills and accuracy * Basic computer skills and knowledge of online chat tools Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping you grow and develop your skills. As a Live Chat Support Assistant, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Regular feedback and coaching to help you improve your performance * Opportunities for career advancement and professional growth within blithequark * A dynamic and supportive work environment that encourages collaboration and innovation Work Environment and Company Culture Blithequark is a dynamic and innovative company that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and driving business growth through our cutting-edge messaging platform. As a Live Chat Support Assistant, you'll be part of a collaborative and supportive team that's dedicated to making a difference. Compensation, Perks, and Benefits As a Live Chat Support Assistant, you'll enjoy: * Competitive hourly rate of $35 per hour, paid bi-weekly * Opportunities for career growth and professional development within blithequark * Flexible scheduling and remote work options * Ongoing training and development opportunities to enhance your skills and knowledge * A dynamic and supportive work environment that encourages collaboration and innovation If you're a motivated and customer-focused individual with a passion for social media and online support, we invite you to apply for the Live Chat Support Assistant role at blithequark. Please through our website including your resume, cover letter, and any relevant experience or certifications. Don't miss this opportunity to join a dynamic and innovative company that's shaping the future of online customer support. and take the first step towards a rewarding and challenging career with blithequark!