Experienced Full Stack Customer Service Representative – Telehealth Support Services

Are you a people person with a passion for delivering exceptional customer care? Do you thrive in fast-paced environments and enjoy working independently from the comfort of your own home office? If so, we invite you to join the dynamic team at blithequark, a leading telehealth company dedicated to providing top-notch support services to patients and medical professionals across the country. About blithequarkAt blithequark, we're committed to revolutionizing the way healthcare is delivered by harnessing the power of technology and human connection.Our team of dedicated professionals is passionate about making a meaningful difference in the lives of our patients and their families. As a Clinical Support Services Agent, you'll play a vital role in our mission by providing empathetic and professional support to callers from home hospice, home health, home infusion agencies, and medical providers nationwide. Job SummaryWe're seeking a highly motivated and customer-focused individual to as a Clinical Support Services Agent. As a key member of our telehealth support services team, you'll be responsible for receiving initial calls from patients, gathering essential information, and relaying it to our clinicians.This rewarding role offers the opportunity to make a significant impact in the lives of our callers, enhance your customer care skills, and advance your career within our company. Key Responsibilities* Receive initial calls from patients and gather essential information* Relay information to clinicians to ensure seamless care coordination* Provide empathetic and professional support to callers in various emotional states* Work collaboratively with our team to ensure timely and effective resolution of calls* Participate in ongoing training and development to enhance your skills and knowledge* Contribute to a positive and supportive team environmentEssential Qualifications* 18 years of age* Excellent verbal communication, interpersonal, and organizational skills* Accurate keyboard and typing skills (minimum requirements)* Proficient use of bolthires Office and internet navigation* Strong customer service skills with the ability to speak with a smile in your voice* Ability to work evening, weekend shifts, and holidays (paid at time ½)* Access to high-speed internet on a personal network (cannot be a shared network)* Personal, private, and patient-confidential workspace environmentPreferred Qualifications* Previous customer service experience in a call center or healthcare setting* Experience working with patients and families in a medical or hospice setting* Familiarity with telehealth platforms and software* Certification in customer service or a related fieldSkills and Competencies* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment with multiple priorities* Strong problem-solving and critical thinking skills* Ability to remain professional and composed in challenging situations* Strong attention to detail and accuracy* Ability to work independently and as part of a team* Proficiency in bolthires Office and internet navigation* Strong customer service skills with the ability to speak with a smile in your voiceCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our team members grow and develop their careers.As a Clinical Support Services Agent, you'll have access to ongoing training and development opportunities, including:* Paid training and certification programs* Ongoing coaching and feedback from experienced team members* Opportunities for advancement within the company* Access to industry-leading telehealth platforms and software* Collaborative and supportive team environmentWork Environment and Company CultureAs a remote employee, you'll have the flexibility to work from the comfort of your own home office.Our team is dedicated to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. We're committed to providing our team members with the tools, resources, and support they need to succeed in their roles. Compensation, Perks, and BenefitsWe offer a competitive compensation package, including:* Starting pay of $18.00 per hour* Opportunity to increase pay quickly through promotions and performance-based raises* Health, dental, vision, and retirement plans offered to full-time team members upon eligibility* Paid time off and holidays* Access to ongoing training and development opportunities* Collaborative and supportive team environmentIf you're a motivated and customer-focused individual with a passion for delivering exceptional customer care, we invite you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to. We look forward to hearing from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all team members. Background Check and Federal Work-Eligibility CheckAs a condition of employment, all candidates will be required to undergo a background check and federal work-eligibility check.