Experienced Full Stack Customer Retention Director – Strategic Leadership for Enterprise-Wide Loyalty Initiatives

At blithequark, we're on a mission to revolutionize the way we engage with our customers, and we're looking for a visionary leader to help us achieve this goal. As our Director of Customer Retention, you'll be responsible for shaping the vision and execution of enterprise-wide retention initiatives, driving innovation and transformation in how we retain and engage our customers. If you're a strategic thinker with a passion for customer experience, we want to hear from you. • * About blithequarkblithequark is a global leader in the industry, known for our commitment to innovation, customer satisfaction, and employee development.We're a company that values diversity, equity, and inclusion, and we're dedicated to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey. • * Key ResponsibilitiesAs our Director of Customer Retention, you'll be responsible for:• Setting the strategic direction for customer retention across the enterprise, aligning with business growth and customer experience goals.• Leading a multi-layered organization, including Directors, Managers, and frontline teams, to execute retention strategies at scale. • Driving cross-functional collaboration to integrate retention into product design, service delivery, and digital experiences. • Overseeing the development and deployment of tools, analytics, and technologies that enable proactive and personalized retention efforts. • Serving as a key voice in executive forums, providing insights and recommendations based on customer data and market trends.• Leading change management efforts to embed a retention-first mindset across the organization. • Managing large-scale budgets and resource planning to support strategic initiatives. • Championing diversity, equity, and inclusion within the retention organization. • * RequirementsTo be successful in this role, you'll need:• A Bachelor's degree required; MBA or advanced degree strongly preferred. • 10+ years of experience in Customer Retention, Service Operations, or Customer Experience, with at least 5 years in senior leadership.• Demonstrated success in leading large teams and driving enterprise-level transformation. • Deep understanding of customer behavior, analytics, and digital engagement strategies. • Exceptional leadership, communication, and strategic thinking skills. • * Skills and CompetenciesTo excel in this role, you'll need to possess:• Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights. • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.• Proven ability to lead cross-functional teams and drive collaboration across the organization. • Strong strategic thinking skills, with the ability to develop and execute comprehensive retention strategies. • Experience with customer relationship management (CRM) systems and data analytics tools. • Strong project management skills, with the ability to manage multiple projects and priorities simultaneously. • * Career Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their careers.As our Director of Customer Retention, you'll have access to:• Comprehensive training and development programs, including leadership development, customer experience, and analytics training. • Opportunities for career advancement, with a clear path for professional growth and development. • Collaborative and supportive work environment, with a focus on employee well-being and satisfaction. • Flexible work arrangements, including remote and/or office-based work options. • Dynamic and inclusive work culture, with a focus on diversity, equity, and inclusion.• * Work Environment and Company CultureAt blithequark, we're proud of our company culture, which is built on the following values:• Innovation: We're committed to innovation and continuous improvement, with a focus on staying ahead of the curve in our industry. • CustomerExperience: We're passionate about delivering exceptional customer experiences, with a focus on understanding and meeting the needs of our customers. • Diversity, Equity, and Inclusion: We're committed to creating a work environment that's inclusive, supportive, and empowering, with a focus on diversity, equity, and inclusion.• Employee Development: We're dedicated to helping our employees grow and develop their careers, with a focus on training, development, and career advancement. • * Compensation, Perks, and BenefitsAs our Director of Customer Retention, you'll receive:• Competitive salary and performance-based bonuses. • Comprehensive benefits package, including private health insurance, pension plan, paid time off, and training & development opportunities. • Flexible work arrangements, including remote and/or office-based work options.• Dynamic and inclusive work culture, with a focus on diversity, equity, and inclusion. • Opportunities for career advancement, with a clear path for professional growth and development. • * If you're a strategic leader with a passion for customer experience, we want to hear from you. Please apply including your resume and a cover letter, to. We can't wait to hear from you! Apply tot his job