Experienced Front Office Receptionist/Data Entry Clerk – Beaverton, OR

Join blithequark, a leading innovator in science education technology, as a highly skilled Front Office Receptionist/Data Entry Clerk in our Beaverton, OR office. As a key member of our Front Office team, you will be responsible for providing exceptional customer service, managing data entry, and supporting the smooth operation of our office. About blithequark Founded in 1981, blithequark has been a pioneer in developing award-winning interfaces, sensors, software, and curriculum to transform how educators teach science and how students collect, analyze, and interpret scientific data. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as one of the 100 Best Places to Work in Oregon for over 20 years. We are dedicated to providing a positive, professional, and fun work environment that fosters growth and development. About the Front Office Team Our Front Office team is a dynamic, quality-driven group that works cohesively toward a common goal. We pride ourselves on creating a positive working atmosphere, supporting each other, and combining individual strengths to enhance overall team performance. We excel at what we do, especially during peak times, and take pride in training and assisting each other to ensure everyone has every possible opportunity to succeed. Job Summary As a Front Office Receptionist/Data Entry Clerk, you will be responsible for: * Greeting customers, directing calls, and entering order data in a professional and courteous manner * Providing excellent customer service, both internally and externally * Managing data entry, including adding and editing customers in the customer database * Assisting with mail and email management, including sorting, opening, and distributing mail * Preparing invoices and outgoing mail with proper postage * Participating as a team member in daily operations, including communicating pertinent information to the team * Maintaining regular and punctual attendance in accordance with scheduled work hours Essential Responsibilities * Answer phones and greet customers in a professional and courteous manner * Route incoming calls to the appropriate ACD group or individual * Route incoming emails in Zendesk to the appropriate group or individual and respond directly to customers where appropriate * Enter orders directly into the order database * Add and edit customers in the customer database * May sort incoming mail and open or distribute it based on addressee * May assist with looking up customer accounts and/or entering payment information for checks received in the mail * May prepare invoices for mailing * May prepare outgoing mail with proper postage * Assist members of other departments as needed * Perform other clerical duties as needed * Participate as a team member in daily operations, including communicating pertinent information to the team * Maintain regular and punctual attendance in accordance with scheduled work hours Requirements * High school diploma or general education degree (GED) and at least two years related experience and/or training; or equivalent combination of education and experience * Education and experience must include general accounting topics such as accounts receivable and accounts payable, and at least one year of general computer experience, including spreadsheet use and word processing * Ability to type at least 40 words/minute by touch * Excellent interpersonal and communication skills, both written and verbal * Strong attention to detail * Effective problem-solving skills * Working knowledge of Microsoft Word, Excel, Google Docs, Google Mail, and Google Calendar * Familiarity with computer-based phone systems such as Zoom, Shoretel, or Vonage * Familiarity with instant messaging platforms such as Slack or Microsoft Teams Preferred Qualifications * Organized and detail-oriented * Able to effectively handle a wide variety of tasks * Ability to respond to interruptions mid-task while maintaining accuracy and efficiency * Excellent task follow-through * Effective at working in a team environment * Excellent self-direction Work Environment * The work environment is typically moderate, with an open cubicle environment or entry hallway * The noise level is usually moderate * The physical demands of the job include sitting or standing, using hands to finger, handle, or feel, and talking and hearing * The employee must occasionally lift and/or move up to 25 pounds What We Offer * Competitive pay * Profit sharing * Generous employer contribution to your 401(k) retirement account * Exceptional benefits * Onsite fitness center * Private shower facilities * Indoor bike storage room * Employer-paid commuter benefits * Training opportunities * Tuition assistance * Paid volunteer time * Generous PTO (paid time off) plan * Paid sabbaticals If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Equal Opportunity Employer blithequark is an equal opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans status, sexual orientation, gender identity, or any other characteristic protected by law.