Experienced EAP Worklife Customer Support Associate – Delivering Exceptional Service in a Dynamic Healthcare Environment

Are you passionate about helping others and providing exceptional customer service? Do you thrive in a fast-paced environment and have excellent communication skills? If so, we encourage you to at blithequark as an EAP Worklife Customer Support Associate. As a leading healthcare company, we value our employees and their commitment to delivering outstanding service to our customers. In this role, you will play a vital part in ensuring the satisfaction and well-being of our employees by providing support and resources through our EAP Worklife program.About blithequarkAt blithequark, we are dedicated to improving the lives of our customers and employees through innovative healthcare solutions. Our commitment to excellence and customer satisfaction drives everything we do, from developing cutting-edge products and services to providing exceptional customer support. As a member of our team, you will be part of a dynamic and inclusive environment that values diversity, creativity, and collaboration. Key ResponsibilitiesAs an EAP Worklife Customer Support Associate, you will be responsible for:* Greeting and welcoming EAP Worklife customers in a friendly and professional manner* Responding to customer inquiries and concerns promptly and accurately* Maintaining a thorough understanding of blithequark's products and services, including the EAP Worklife program* Providing excellent customer service and ensuring customer satisfaction* Identifying and resolving customer issues in a timely manner* Communicating effectively with EAP Worklife customers through various channels, such as phone, email, and chat* Collaborating with other team members to ensure efficient and effective customer service* Staying updated on industry trends and changes in policies and procedures related to EAP Worklife services* Documenting and maintaining accurate records of customer interactions and inquiries* Promoting the well-being of blithequark's employees by providing support and resources through the EAP Worklife program* Adhering to company standards and guidelines for customer service and confidentiality* Continuously seeking opportunities for improvement in customer service processes and procedures* Participating in training and development programs to enhance knowledge and skills* Following all company policies and procedures related to customer service and ethical business conduct* Maintaining a positive and professional attitude while representing blithequark to customersEssential QualificationsTo succeed in this role, you will need:* A high school diploma or equivalent* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment and handle multiple priorities* Strong problem-solving and analytical skills* Ability to maintain confidentiality and handle sensitive information* Basic computer skills and proficiency in bolthires Office* Experience in customer service or a related field is preferredPreferred QualificationsWhile not required, the following qualifications would be beneficial:* Bachelor's degree in a related field, such as business, communications, or psychology* Experience working in a healthcare or wellness environment* Certification in customer service or a related field* Fluency in multiple languagesSkills and CompetenciesTo excel in this role, you will need to possess:* Excellent communication and interpersonal skills* Strong problem-solving and analytical skills* Ability to work in a fast-paced environment and handle multiple priorities* Strong attention to detail and organizational skills* Ability to maintain confidentiality and handle sensitive information* Basic computer skills and proficiency in bolthires Office* Experience with customer relationship management (CRM) software is a plusCareer Growth Opportunities and Learning BenefitsAt blithequark, we are committed to helping our employees grow and develop their skills.As an EAP Worklife Customer Support Associate, you will have opportunities to:* Participate in training and development programs to enhance your knowledge and skills* Collaborate with other team members to share best practices and ideas* Take on additional responsibilities and contribute to the growth and success of our team* Pursue certification in customer service or a related field* Develop your skills in areas such as leadership, communication, and problem-solvingWork Environment and Company CultureAt blithequark, we value our employees and strive to create a positive and inclusive work environment.As an EAP Worklife Customer Support Associate, you will:* Work in a dynamic and fast-paced environment with a team of dedicated professionals* Have access to state-of-the-art technology and tools to support your work* Enjoy a comprehensive benefits package, including medical, dental, and vision insurance* Participate in employee recognition and reward programs* Have opportunities to contribute to community outreach and volunteer programsCompensation, Perks, and BenefitsAs an EAP Worklife Customer Support Associate, you will receive:* Competitive salary and benefits package* Comprehensive medical, dental, and vision insurance* 401(k) retirement plan with company match* Paid time off and holidays* Opportunities for professional development and growth* Recognition and reward programs for outstanding performanceIf you are passionate about helping others and providing exceptional customer service, we encourage you to apply for this exciting opportunity.Please visit our website at to and at blithequark. Equal Opportunity Employerblithequark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.