Experienced Distribution Customer Service Representative – Central Valley Operations at blithequark

Are you a customer service enthusiast with a passion for problem-solving and a knack for building trust with clients? Do you have a strong understanding of distribution processes and logistics? If so, we have an exciting opportunity for you at blithequark! As a seasoned Distribution Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and driving business growth. Join our dynamic team and take your career to new heights. About blithequark blithequark is a 50+ year old industry leader, renowned for its commitment to excellence and customer satisfaction. With a strong presence in the United States and internationally, we ship products to customers worldwide. Our company culture values teamwork, innovation, and continuous learning, providing a supportive environment for our employees to grow and thrive. Why Join blithequark? * Weekly Payroll Processing as a valued member of our team * Comprehensive Medical, Dental, and Vision Benefits * Opportunity for Permanent Placement and career advancement * Mentorship and Growth opportunities to enhance your skills and expertise * Collaborative and dynamic work environment that celebrates diversity and inclusion Job Details As a Distribution Customer Service Representative, your primary responsibilities will include: * Handling a high volume of customer inquiries about product availability, pricing, and shipping * Processing orders, forms, applications, and requests with accuracy and efficiency * Maintaining a comprehensive knowledge of our products and services to provide accurate information to customers * Resolving customer complaints in a professional and efficient manner * Keeping records of customer interactions, transactions, comments, and complaints * Communicating and coordinating with colleagues as necessary * Providing feedback on the efficiency of the customer service process * Ensuring customer satisfaction and providing professional customer support * Tracking shipments using various courier systems (UPS, FedEx) and resolving any issues that arise * Assisting in the preparation of sales reports and data analysis Qualifications The successful candidate for the Distribution Customer Service Representative position must possess the following qualifications: * A minimum of 6 months of customer service experience, preferably in a distribution or logistics environment * Strong knowledge of the distribution industry, including shipping, tracking, and bills of lading * Excellent communication and interpersonal skills * Proven ability to multitask, prioritize, and manage time effectively * Strong problem-solving skills with a focus on customer satisfaction * Proficient in data entry and good working knowledge of relevant software (MS Office, in particular) * Experience with UPS and FedEx systems is a plus * Strong understanding of sales and pricing strategies * High degree of accuracy and attention to detail * Ability to work in a fast-paced, high-pressure environment What We Offer As a valued member of our team, you can expect: * Competitive compensation package, including a salary range of $18 - $20 per hour * Opportunities for career growth and advancement * Collaborative and dynamic work environment that celebrates diversity and inclusion * Comprehensive benefits package, including medical, dental, and vision benefits * Mentorship and growth opportunities to enhance your skills and expertise If you are a motivated and customer-focused individual with a passion for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Equal Opportunity Employer blithequark is an Equal Opportunity Employer, committed to providing an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Background Checks Sometimes, blithequark is required to perform background checks with your authorization. We will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Learn More About blithequark Want to learn more about this role and blithequark? Click our logo and follow our LinkedIn page to stay up-to-date on the latest news and opportunities.