Experienced Digital Chat Response Agent – Remote Customer Support Specialist

Join blithequark's Dynamic Team and Unlock a World of Remote Opportunities Are you a skilled communicator with a passion for helping others? Do you thrive in a fast-paced, dynamic environment where no two conversations are ever the same? Look no further! blithequark is seeking an experienced Digital Chat Response Agent to of customer experience professionals. As a Digital Chat Response Agent, you will be the face of our brand, providing top-notch support to customers through live chat and email. With a focus on delivering exceptional service, you will be the key to building trust and loyalty with our customers. About blithequark blithequark is a fast-growing customer experience platform serving digital brands in the ecommerce, lifestyle, and subscription service spaces. Our mission is to provide fast, friendly, and accurate support to our customers, and we're looking for talented individuals like you to help us achieve this goal. With a focus on innovation and customer satisfaction, we're committed to creating a world-class customer experience that sets us apart from the competition. The Role As a Digital Chat Response Agent, you will be responsible for managing multiple concurrent live chats, responding to customer questions and issues with calm, clear, and helpful messaging. You will also review and respond to incoming customer emails using templates where applicable, adjusting for tone and accuracy. You will have access to our CRM to view customer history, process actions, and log internal notes for every interaction. You will also use saved replies and macros to speed up responses while customizing each reply for personalization and relevance. Key Responsibilities * Manage multiple concurrent live chats, responding to customer questions and issues with calm, clear, and helpful messaging * Review and respond to incoming customer emails using templates where applicable, adjusting for tone and accuracy * Access the CRM to view customer history, process actions, and log internal notes for every interaction * Use saved replies and macros to speed up responses while customizing each reply for personalization and relevance * Stay within service-level expectations, such as replying to new chats in under 60 seconds and resolving email tickets within 30-45 minutes * Escalate unresolved issues using a tagging system that clearly explains the customer's concern and attempted resolution * Participate in ongoing updates and training via written communication, no Zoom, no calls, no live meetings * Contribute to quality improvement by identifying unclear templates, broken workflows, or repeat customer issues * Complete shift recaps that detail performance, unresolved tickets, and insights that could help improve customer satisfaction * Uphold the brand tone in every message, whether the customer is frustrated, confused, or just checking a status Essential Qualifications * No experience needed, entry-level welcome * No degree or academic background required * Proficient written English communication * Typing speed of 40 WPM * Friendly, focused, and respectful tone when communicating * Able to multitask in multiple browser windows/tabs * Self-motivated and dependable working from home * Strong attention to detail with a professional writing style * Familiarity with using web-based tools, forms, or dashboards * Available for a minimum of 15 hours/week; more available based on performance * Access to a personal computer and high-speed internet connection Preferred Qualifications * Experience in customer service or support * Familiarity with CRM software * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment * Strong communication and interpersonal skills * Ability to work independently and as part of a team Skills and Competencies * Excellent written communication skills * Strong typing skills (40 WPM) * Ability to multitask and prioritize tasks * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment * Strong communication and interpersonal skills * Ability to work independently and as part of a team * Familiarity with web-based tools, forms, or dashboards * Strong attention to detail with a professional writing style Career Growth Opportunities and Learning Benefits * Opportunities for career growth and advancement * Ongoing training and development opportunities * Access to writing improvement tools * Performance bonuses tied to quality, not volume * Global access, international applicants welcome * Equipment stipend available after 30 days Work Environment and Company Culture * Quiet text-based environment, no calls, no video * All updates, coaching, and communication happen in writing * Use platforms like Slack, Notion, and HelpScout to stay connected * Work is assigned, tracked, and rewarded based on writing, not who talks the most in meetings Compensation, Perks, and Benefits * Paid training * No phone, voice, or video communication * Flexible scheduling with part-time and full-time availability * Performance bonuses tied to quality, not volume * Access to writing improvement tools * Monthly peer recognition and rewards * Global access, international applicants welcome * Equipment stipend available after 30 days Why This Role May Be the Right Fit for You * Whether you're new to remote work or just tired of gatekeeping in the job market, this opportunity gives you the chance to earn well, work from anywhere, and improve valuable skills, all without needing a degree or resume full of experience. * If you enjoy writing, can stay focused, and care about helping people, this job is designed for you. Applicant Questions Answered * Is this job voice- or phone-based? No, it's 100% chat and email. * Is there any required experience? None, you'll be trained on everything during onboarding. * Can I work outside the U.S.? Yes, this is a global position for fluent English writers with strong internet access. * How quickly can I start? Most accepted candidates begin training within 3-5 business days. * What kind of equipment is needed? A laptop or desktop with modern browser access and internet speed of at least 25 Mbps. Next Steps to Apply Click below to apply. Complete the brief assessment to demonstrate your communication skills. Positions fill quickly, so to secure your spot and start your journey in remote chat support, no degree or experience required.