Experienced Customer Support Specialist – Part-Time Remote Opportunity at blithequark

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark, a dynamic management consulting firm dedicated to providing high-quality staffing and executive search services. As a Virtual Customer Support Specialist, you will play a vital role in helping our clients navigate complex situations and providing accurate information and unbiased advice. About blithequark blithequark is an 8(a), WOSB, and WBE owned management consulting firm founded in 1990. Our mission is to blend the best in people with the ongoing demands of the workplace by providing innovative solutions to our clients. With a strong commitment to unconditional Acceptance and Belonging, we foster a culture of inclusivity and respect, where every team member feels valued and empowered to succeed. Job Summary We are seeking an experienced Customer Support Specialist to join our remote team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, handling complex situations, and advocating for their needs. If you have a strong passion for delivering outstanding support experiences and are looking for a dynamic and rewarding role, we encourage you to apply. Key Responsibilities * Provide exceptional customer service to clients via phone, email, or chat, handling complex situations and advocating for their needs * Utilize a computer to access customer information and resources to successfully handle calls * Apply critical thinking to each caller's situation while following documented processes and procedures * Communicate effectively with callers and other team members, as well as leadership * Collaborate with multiple levels of support to resolve caller's concerns (Tier 2, Tier 3) * Overcome challenges that may have an emotional impact on your ability to handle calls * Complete other tasks/duties as assigned A Typical Day in The Life of a Customer Support Specialist * Work during the current project hours of 9:00 AM-6:00 PM EST (Mon-Fri) to support our call queue * Access various software, systems, and tools on a company-provided laptop to complete the job requirements * Take back-to-back calls from our customer hotline dealing with complex situations that pertain to various types of potential fraud * Follow documented processes and procedures to provide accurate information and unbiased advice based on call-handling procedures * Multi-task while on calls to collaborate with multiple levels of support to resolve caller's concerns * Collaborate and communicate effectively in a virtual environment to stay abreast of any changes that occur in a fast-paced environment Essential Qualifications * High School diploma or equivalent; a college degree or some college coursework is preferred * Ability to successfully pass a criminal background check * Ability to work from home with a dedicated space to focus on daily work tasks * Flexibility to work the days/hours required to be successful in this role (Monday-Friday, 20 hours per week, 4 hours per day) Preferred Qualifications * At least 1 year of relevant experience providing customer support and dealing with complex situations, preferably regarding various types of fraud * Technical ability to effectively utilize a computer to access customer information and resources to successfully handle calls * Dynamic people skills that demonstrate professionalism, empathy, respect, patience, and being a team player in everything that you do Skills and Competencies * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and critical thinking skills * Ability to adapt to changing situations and priorities * Proficiency in using computer software and systems to access customer information and resources * Ability to work independently and as part of a team Career Growth Opportunities and Learning Benefits * Opportunities for professional growth and development in a dynamic and supportive environment * Access to training and development programs to enhance your skills and knowledge * Collaborative and inclusive work environment that fosters open communication and feedback * Recognition and rewards for outstanding performance and contributions to the team Work Environment and Company Culture * Remote work environment with flexible hours and work-from-home options * Collaborative and inclusive work environment that fosters open communication and feedback * Strong commitment to unconditional Acceptance and Belonging, where every team member feels valued and empowered to succeed * Opportunities for professional growth and development in a dynamic and supportive environment Compensation and Benefits * Competitive hourly rate of $17.75 * Flexible scheduling and work-from-home options * Opportunities for professional growth and development in a dynamic and supportive environment * Access to training and development programs to enhance your skills and knowledge * Collaborative and inclusive work environment that fosters open communication and feedback If you are a motivated and customer-centric professional looking for a dynamic and rewarding role, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications for this position. We look forward to hearing from you!