Experienced Customer Support Representative (Mandarin Speaker) – Empowering Global Gamers with Exceptional Service

At blithequark, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world. Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies. A Culture of Excellence and Growth At blithequark, we're passionate about creating an environment where our team members can thrive, learn, and grow. We believe in fostering a culture of excellence, where every individual contributes to our mission of empowering game creators. Our team is comprised of talented professionals from diverse backgrounds, united by a shared passion for gaming and a commitment to delivering exceptional service. as a Customer Support Representative (Mandarin Speaker) We're seeking a highly skilled and empathetic Customer Support Representative who is fluent in English and Mandarin. As a key member of our support team, you'll be the first point of contact for players and partners, ensuring their questions are answered, issues are resolved, and every interaction leaves a positive impression. Responsibilities: - Assist players with payment and purchase issues across various communication channels (email, live chat, etc.). - Provide support in English and Mandarin, ensuring that players and partners feel heard and understood. - Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences. - Handle multilingual requests and inquiries, quickly identifying and troubleshooting problems. - Monitor system performance and escalate technical issues to relevant departments. - Work efficiently within a team, providing timely updates on support cases and ensuring players' needs are met. Qualifications and Skills: - Fluent in English and Mandarin (spoken and written), with strong communication skills. - A natural problem-solver who enjoys helping people and providing excellent customer service. - Ability to work across three shifts (day, evening, and night) to support our 24/7 operations. - Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information. - Able to explain difficult concepts in a clear and easy-to-understand way to users, partners, and teammates. - Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn. - Ability to work in a fast-paced environment and remain calm under pressure. Nice to Have: - Prior experience in customer support roles is an advantage. - Proficiency in additional foreign languages is a bonus. - Strong team player with a proactive mindset, able to find creative solutions to user challenges. Benefits and Perks: - Convenient work tools, including the latest Mac workplaces and additional hardware to make you more effective at work. - Google Chat, Gmail, Google Drive, Confluence, Jira, and GitLab to streamline your workflow. - Professional growth opportunities, including free trainings and participation in specialized conferences. - Rich knowledge exchange within the company, where you can learn from and share with your colleagues. - Health insurance (Medical, dental, and optical) for you and your dependents. - Flexible hours, allowing you to organize your day according to your needs and sprint & teamwork demands. - No dress code, so you can be yourself and feel comfortable at work. - A comfortable and new office environment, designed to inspire creativity and productivity. Why Join blithequark? At blithequark, we're passionate about creating a workplace where our team members can grow, learn, and thrive. We offer a dynamic and supportive environment, where you can develop your skills, build meaningful relationships, and contribute to our mission of empowering game creators. If you're excited about supporting the global gaming community and building meaningful connections with players and partners, we'd love to hear from you. : If you're a motivated and customer-focused individual who is fluent in English and Mandarin, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you and explore how you can contribute to our mission of empowering game creators.