Experienced Customer Support Coordinator – Non-Profit Education Sector

Are you passionate about making a difference in the non-profit education sector? Do you have a knack for delivering exceptional customer support and a keen eye for detail? We're seeking a highly motivated and organized Customer Support Coordinator to at blithequark, a leading organization dedicated to empowering education and driving positive change. About blithequark blithequark is a mission-driven organization that is passionate about education and committed to making a lasting impact. Our team is collaborative, smart, and scrappy, with a culture that values open communication, even keel, and a focus on education. We're looking for a Customer Support Coordinator who shares our values and is eager to contribute to our mission. The Role As a Customer Support Coordinator at blithequark, you will play a critical role in resolving conflicts and shaping relationships with customers. You will be responsible for supporting start to finish all customer support tickets using Zendesk, providing one-on-one support to troubleshoot issues, and building and maintaining positive relationships with customers. Your attention to detail, quick learning abilities, and organizational skills will be essential in providing exceptional customer support and driving customer satisfaction. Key Responsibilities * Promptly respond to customer support tickets and handle and track from ingestion to complaint closure * Analyze customer support data to identify trends and areas for improvement * Provide one-on-one support to troubleshoot issues and resolve customer complaints * Build and maintain positive relationships with customers through effective communication and problem-solving * Collaborate with internal teams to resolve complex customer issues and improve customer satisfaction * Participate in ad-hoc projects to drive customer support initiatives and improve processes Essential Qualifications * 2+ years of customer service/support experience * Experience with Zendesk is required * Strong understanding of the education system and experience in education tech is highly desired * Excellent communication and problem-solving skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Strong attention to detail and organizational skills Preferred Qualifications * Experience in a non-profit or education sector organization * Knowledge of customer relationship management (CRM) software and data analysis tools * Experience with project management and process improvement initiatives * Certification in customer service or a related field Skills and Competencies * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a team environment and collaborate with internal teams * Strong attention to detail and organizational skills * Ability to prioritize multiple tasks and manage time effectively * Strong customer service skills and a customer-centric mindset Career Growth Opportunities and Learning Benefits At blithequark, we believe in investing in our employees' growth and development. As a Customer Support Coordinator, you will have opportunities to: * Develop your skills and knowledge in customer support and education technology * Collaborate with internal teams to drive customer support initiatives and improve processes * Participate in professional development opportunities, such as training and certification programs * Contribute to the development of customer support policies and procedures * Take on new challenges and responsibilities as you grow in your role Work Environment and Company Culture blithequark is a remote-friendly organization that values flexibility and work-life balance. Our team is collaborative, smart, and scrappy, with a culture that values open communication, even keel, and a focus on education. We offer a dynamic and supportive work environment that is perfect for individuals who are passionate about making a difference in the non-profit education sector. Compensation, Perks, and Benefits As a Customer Support Coordinator at blithequark, you will receive: * Competitive hourly rate of $30-$40 per hour * Flexible remote work arrangement with the option to work from home or a co-working space * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays * Professional development opportunities and training programs * Access to a dynamic and supportive team of professionals who are passionate about education and customer support If you're passionate about customer support and education, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide a work environment that is free from harassment and discrimination. E-Verify and Right to Work blithequark participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster on our website for additional information.