Experienced Customer Support Advocate – Remote Opportunity to Deliver Exceptional Experiences at blithequark

Are you passionate about delivering exceptional customer experiences and working in a fast-paced, innovative environment? Do you thrive in a remote setting, where you can work independently and collaboratively with a talented team? If so, we invite you to join blithequark as a Customer Support Advocate, where you'll play a vital role in shaping the customer experience for our users. At blithequark, we're a marketplace platform that connects people with Taskers to handle everyday home tasks. We're committed to innovation, inclusion, and hard work, and we're dedicated to creating a diverse and inclusive work environment. Our team is passionate about making a positive impact on our users' lives, and we're looking for like-minded individuals to join our ranks. About the Role As a Customer Support Advocate at blithequark, you'll be responsible for handling customer queries, providing exceptional support, and ensuring that our users have an outstanding experience on our platform. You'll work closely with our cross-functional teams to resolve issues, improve processes, and drive customer satisfaction. Key Responsibilities: * Handle customer inquiries via phone, email, chat, or other channels, providing timely and effective resolutions to their issues * Utilize CRM tools to track customer interactions, resolve issues, and escalate complex cases to senior support agents * Collaborate with internal teams, including Tasker Support, Operations, and Product, to resolve issues and improve processes * Develop and maintain a deep understanding of our platform, products, and services to provide accurate and helpful information to customers * Analyze customer feedback and suggestions to identify areas for improvement and implement changes to enhance the customer experience * Stay up-to-date with industry trends, best practices, and new technologies to continuously improve our support processes and tools * Participate in training and development programs to enhance your skills and knowledge Requirements: * Minimum 1 year of customer service experience in a fast-paced, dynamic environment * Knowledge of CRM tools, such as Zendesk or Freshdesk, is preferred * Excellent customer service skills, with a focus on empathy, active listening, and problem-solving * Tech-curious: Excellent typing skills with the ability to navigate online tools and systems * Adaptability and a love for change and improvement in a fast-paced environment * Excellent written and verbal communication skills, with the ability to articulate complex issues and solutions * Reliable and punctual, with excellent time management skills and a strong work ethic * Embrace the unknown: Be comfortable working cross-functionally with other teams, working through ambiguity, and multitasking Benefits: * Base hourly pay: $17.50/hour * Bonus opportunities based on performance and individual contributions * Comprehensive benefits package, including: + Employer-paid health insurance + 401k match + Generous and flexible time off + Product stipends + Wellness, productivity, and education stipends + IKEA discounts + Reproductive health support + And more! * Diversity and Inclusion: An active commitment to equity within our company and platform Work Environment and Culture: At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we're dedicated to providing the resources, training, and opportunities they need to succeed. Our remote work environment is designed to be flexible and accommodating, with a focus on collaboration, communication, and productivity. We use a range of tools and technologies to stay connected and work effectively, including video conferencing, project management software, and instant messaging. Career Growth Opportunities: We're committed to helping our employees grow and develop their careers, with a range of opportunities for professional development, training, and advancement. Whether you're interested in moving into a leadership role, transitioning to a new department, or exploring new areas of interest, we're here to support you. : If you're passionate about delivering exceptional customer experiences and working in a fast-paced, innovative environment, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples or certifications to our online application portal. We can't wait to hear from you and learn more about your qualifications and experience. Thank you for considering blithequark as your next career destination!