Experienced Customer Success Manager – Practice Operations and Workflow Optimization

Are you a seasoned professional with a passion for improving clinician workflows and delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a pioneering technology company revolutionizing the psychiatry industry with innovative EHR, software solutions, and clinician community offerings. At blithequark, we're dedicated to empowering independent psychiatry practices to excel in their work. As a key member of our team, you'll play a vital role in serving as a liaison between clinicians and our services, ensuring seamless adoption and optimal workflows. Your exceptional communication and relationship management skills will be the driving force behind our success. About blithequark blithequark is a trailblazing technology company that's redefining the landscape of psychiatry. Our cutting-edge solutions, including EHR, software, and clinician community, are designed to support independent psychiatry practices in delivering exceptional patient care. With a patient-first mindset and a passion for innovation, we're committed to making a meaningful impact in the lives of clinicians and their patients. Job Summary As an Experienced Customer Success Manager – Practice Operations and Workflow Optimization, you'll be responsible for building and maintaining strong relationships with clinicians, ensuring they receive the support and resources they need to thrive. Your expertise in practice operations, revenue cycle management, and electronic health record systems will be invaluable in optimizing workflows and streamlining our services. If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply. Key Responsibilities * Serve as a key liaison between clinicians and blithequark's services, ensuring seamless adoption and optimal workflows * Build and maintain strong relationships with clinicians, providing exceptional customer support and resources * Conduct regular check-ins with clinicians to understand their needs and preferences, identifying opportunities for improvement * Collaborate with cross-functional teams to develop and implement solutions that meet the evolving needs of clinicians * Develop and maintain in-depth knowledge of blithequark's services, including EHR, software, and clinician community offerings * Analyze data and metrics to identify trends and areas for improvement, making recommendations for process enhancements * Stay up-to-date with industry developments and best practices, applying this knowledge to drive innovation and growth Requirements * Minimum 3-5 years' experience in healthcare practice operations, with a proven track record in customer success, client relationship management, or practice consulting * Direct experience with Revenue Cycle Management (RCM) processes and electronic health record (EHR) systems * Strong communication and relationship management skills, with the ability to build trust and rapport with clinicians * Ability to handle multiple clients or projects simultaneously, prioritizing tasks and managing competing demands * Proficiency in using software platforms, with a willingness to learn and adapt to new technologies * Patient-first mindset with a passion for improving clinician workflows and delivering exceptional customer experiences * Strong understanding of practice operations, including revenue cycle management, billing, and insurance claims Benefits * Comprehensive healthcare package, including medical, dental, and vision coverage * Flexible paid time off, allowing you to recharge and maintain a healthy work-life balance * Equity package, providing a stake in the success of blithequark * 401(k) plan, helping you plan for your future * Mental health benefits, supporting your well-being and resilience * FSA/DCFSA, allowing you to save for out-of-pocket expenses * Professional development opportunities, including training, mentorship, and networking What We Offer At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of clinicians and their patients. As a valued member of our team, you'll have the opportunity to: * Work with a talented and dedicated team of professionals who share your passion for innovation and customer success * Contribute to the development of cutting-edge solutions that are transforming the psychiatry industry * Enjoy a dynamic and fast-paced work environment that's always challenging and rewarding * Participate in professional development opportunities, including training, mentorship, and networking * Collaborate with clinicians and other stakeholders to drive innovation and growth If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant supporting materials to. We can't wait to hear from you! Equal Employment Opportunity blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives.