Experienced Customer Success Manager – Enterprise Asset Management (EAM) Solutions for blithequark

At blithequark, we're revolutionizing the way communities design, build, operate, and maintain their assets and infrastructure through innovative GIS-centric solutions. As a key member of our team, the Customer Success Manager – Enterprise Asset Management (EAM) will play a pivotal role in driving customer satisfaction, retention, and growth. If you're passionate about delivering exceptional customer experiences and have a knack for driving business value, we want to hear from you. About blithequark blithequark is a leading provider of cutting-edge technology solutions that empower communities to thrive. Our team of experts is dedicated to helping municipalities, utility districts, and other organizations optimize their asset management processes, improve efficiency, and enhance the quality of life for their citizens. With a strong focus on customer success, we're committed to building long-term relationships with our clients and delivering tailored solutions that meet their unique needs. Job Summary As a Customer Success Manager – EAM, you'll be responsible for ensuring the success of our clients by providing exceptional support, guidance, and value-added services. Your primary goal will be to drive customer retention, contract renewal, and expansion by delivering outstanding results and building strong relationships with our clients. If you have a passion for customer success, a strong background in GIS, and experience working with local or county government, we encourage you to apply. Key Responsibilities * Develop and execute customer success plans to drive business value and growth for our clients * Provide exceptional support and guidance to clients, including training, onboarding, and ongoing support * Build and maintain strong relationships with clients, stakeholders, and internal teams to ensure seamless communication and collaboration * Identify opportunities for upselling and cross-selling our solutions to clients * Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective communication * Analyze customer data and feedback to identify trends and areas for improvement * Develop and implement strategies to improve customer satisfaction, retention, and growth * Stay up-to-date with industry trends, best practices, and emerging technologies to ensure our clients receive the latest and greatest solutions Requirements * Bachelor's degree in business management, GIS, geography, or a related field * Solid knowledge of local or county government, including Community Development, Public Works, and Utilities in municipal and/or utility districts * Prior experience in GIS, Cityworks, and customer/account management * Excellent communication, interpersonal, and problem-solving skills * Ability to work in a fast-paced environment and prioritize multiple tasks and projects * Strong analytical and problem-solving skills, with the ability to analyze complex data and identify trends * Experience with CRM software and customer success platforms a plus Benefits * Comprehensive medical, dental, vision, life, disability, and time-off plans * Retirement plans, including a 401(k) match * Paid parental leave and employee stock purchase plan * Tax savings plans for health, dependent care, and commuter expenses * Opportunities for professional growth and development, including training and education programs * Collaborative and dynamic work environment with a team of passionate and dedicated professionals Skills and Competencies * Strong understanding of GIS, Cityworks, and customer/account management principles * Excellent communication, interpersonal, and problem-solving skills * Ability to work in a fast-paced environment and prioritize multiple tasks and projects * Strong analytical and problem-solving skills, with the ability to analyze complex data and identify trends * Experience with CRM software and customer success platforms a plus * Strong business acumen, with the ability to analyze customer data and identify opportunities for growth and expansion * Excellent time management and organizational skills, with the ability to meet deadlines and prioritize tasks Career Growth Opportunities At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and education programs, including: * Professional development workshops and training sessions * Mentorship programs, including one-on-one coaching and peer mentoring * Opportunities for advancement and career growth, including promotions and new role opportunities * Collaborative and dynamic work environment with a team of passionate and dedicated professionals Work Environment and Company Culture blithequark is a dynamic and collaborative work environment that values innovation, creativity, and teamwork. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our clients and the communities they serve. We're committed to fostering a culture of inclusivity, diversity, and respect, and we welcome applications from candidates from all backgrounds. If you're passionate about customer success and have a strong background in GIS and customer/account management, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!