Experienced Customer Success Associate (FT Contractor, Remote) – Join blithequark in Revolutionizing Student Loan Repayment

About blithequarkblithequark is a pioneering Certified B Corporation that is dedicated to helping the 45 million Americans burdened by student debt save money through smart, algorithm-based recommendations. Our mission is to serve student loan borrowers across the country by combining policy expertise and innovative technology. Our founding team draws on years of experience in public policy, law, consumer finance, and engineering to tackle one of the greatest challenges of our generation. As a Certified B Corporation, we are committed to helping all borrowers improve their financial health through better repayment strategies.We recently raised our Series A and are backed by a team of world-class investors, including General Catalyst, NextView, Greycroft, Foundation Capital, Story Ventures, QED Investors, and Flourish Ventures. Our product has been designed to make a significant impact in the lives of our borrowers, and we are now seeking a highly motivated and experienced Customer Success Associate to join our Borrower Success Team. Your RoleAs a Customer Success Associate at blithequark, you will work directly with student loan borrowers to help them navigate our tools and enroll in federal forgiveness and repayment programs.With training and hands-on experience, you will quickly become an expert in the student loan landscape and serve as the first point of contact for our users. This is a remote, full-time, contractor role for up to 5 months, with the possibility of extension or permanent hiring in NYC based on performance and company needs. Key Responsibilities* Understand blithequark's product offerings and how they address borrowers' needs* Engage with borrowers via email and live chat to provide exceptional customer support* Review and submit applications for federal loan programs to ensure borrowers receive the best possible outcomes* Proactively suggest and implement ideas and automations that can help scale the team and improve the customer experience* Bring user feedback to life with the product, design, and engineering teams to create new features and offerings* Collaborate with the Borrower Success Team to achieve team and company growth goals in line with our social missionRecommended ExperienceWe are seeking teammates with at least one year of relevant work experience.Experience with start-bolthires, finance (including financial aid or fintech), government programs, or customer support is a plus. We are excited to work with teammates who are passionate about applying their talents in a fast-paced startup environment to tackle a major social issue of our time. Essential QualitiesDuring the interview process, we will be evaluating the following key qualities in your experience and potential:* Detail Oriented: You can understand and communicate complex program requirements; you can capably manage internal systems and processes* Fast Learner: You have demonstrated experience in quickly mastering new skills and knowledge areas* Clear Communicator: You can field questions from borrowers with empathy, tact, and clarity* Excellent Teammate: You collaborate with and support your teammates; you clearly communicate capacity and expectationsValuesWe're proud to be a mission-driven company with an inclusive culture.Our greatest asset is the set of values our team strives to embody every day: empathy, diversity, growth, determination, humility, and fun. We believe that these values are essential to creating a positive and productive work environment, and we are committed to living them out in everything we do. Why Join blithequark? * Make a Difference: As a Customer Success Associate at blithequark, you will have the opportunity to make a real difference in the lives of our borrowers. You will be working with a talented team of professionals who are passionate about tackling one of the greatest challenges of our generation.* Fast-Paced and Dynamic Environment: We are a fast-paced and dynamic startup, and we are looking for teammates who are excited to learn and grow with us. * CompetitiveCompensation andBenefits: We offer competitive compensation and benefits to our contractors, including a comprehensive benefits package and opportunities for professional development. * Opportunities for Growth andAdvancement: We are committed to helping our contractors grow and advance in their careers. We offer opportunities for professional development and advancement, and we are always looking for talented and motivated individuals to.If you are a motivated and experienced Customer Success Associate who is passionate about making a difference in the lives of our borrowers, we encourage you to apply for this exciting opportunity. Please through our website, and we will be in touch with you shortly to discuss your qualifications and experience. Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment, and we are proud to be a Certified B Corporation.Contact UsIf you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you and learning more about your qualifications and experience.