Experienced Customer Service Representative – Remote Healthcare Support Specialist at blithequark

Are you a compassionate and tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in a virtual work environment and enjoy making a meaningful impact on people's lives? If so, we invite you to join blithequark's dynamic team as a Full-Time Remote Customer Service Representative! At blithequark, we're dedicated to revolutionizing the healthcare industry by providing innovative solutions and personalized support to our members and patients. As a key member of our team, you'll play a vital role in delivering top-tier service, resolving complex issues, and empowering our customers to navigate their healthcare needs effectively. About blithequark blithequark is a leading healthcare services organization that's committed to transforming the way people access and experience healthcare. With a strong focus on innovation, collaboration, and customer-centricity, we're creating a brighter future for our members, patients, and communities. Our remote work environment allows us to attract and retain top talent from diverse backgrounds, fostering a culture of inclusivity, empathy, and growth. Responsibilities As a Full-Time Remote Customer Service Representative at blithequark, you'll be responsible for: * Answering inbound calls and assisting customers with benefit-related questions in a timely and empathetic manner * Researching and resolving pharmacy or claims concerns, ensuring accurate and efficient resolution * Documenting interactions accurately in blithequark's systems, maintaining high standards of data integrity and quality * Educating customers on tools, services, and options available to them, empowering them to make informed decisions about their healthcare * Collaborating with colleagues to meet performance goals in a virtual setting, promoting a culture of teamwork and accountability Requirements To succeed in this role, you'll need: * A high school diploma or equivalent * Strong communication and problem-solving skills, with the ability to navigate complex issues and empathize with customers * Basic computer literacy and comfort with remote technology, including video conferencing and software applications * Prior experience in customer service, call center, or healthcare is preferred, but not required * Must reside in or near Austin, TX, and be eligible to work in the U.S. Benefits As a valued member of our team, you'll enjoy: * A full-time schedule with consistent hours, allowing you to plan your work and personal life with confidence * Competitive pay and comprehensive healthcare benefits, ensuring your well-being and financial security * Paid training and career development opportunities, empowering you to grow and advance in your career * Work-from-home flexibility, allowing you to balance your work and personal life in a comfortable and productive environment * The opportunity to make a meaningful difference in people's health journeys, knowing that your work is contributing to a brighter future for our members and patients If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Visit the official blithequark careers portal, search for remote customer service positions in Austin, TX, and with a resume. Selected candidates will be contacted for a virtual interview. Equal Opportunity Employer blithequark is proud to be an Equal Opportunity Employer, committed to diversity and inclusion across our workforce. We welcome applications from talented individuals from diverse backgrounds, and we're dedicated to creating a culture that values and celebrates individual differences. ! Ready to join our dynamic team and make a difference in people's lives? for the Experienced Customer Service Representative – Remote Healthcare Support Specialist role at blithequark! About the Role * Job Type: Full-time * Remote: Yes * Location: Austin, TX * Industry: Healthcare * Job Category: Customer Service * Experience: 1+ year * Education: High school diploma or equivalent * Language: English * Work Schedule: Monday – Friday, 8am – 5pm (with occasional evenings and weekends) What We Offer * Competitive salary and benefits package * Paid training and career development opportunities * Work-from-home flexibility * Opportunity to make a meaningful difference in people's lives * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance To apply for this exciting opportunity, please with a resume through the official blithequark careers portal. We look forward to reviewing your application and welcoming you to our team!