Experienced Customer Service Representative -...

Delta Air Lines is one of the world's leading airlines, committed to providing exceptional service to customers and fostering an inclusive, dynamic, and supportive work environment. With a strong emphasis on innovation, customer care, and employee development, Delta has become a top employer in the airline industry. As a pioneer in remote work, we're now seeking an experienced Customer Service Representative to and contribute to our mission of connecting people to what matters. *About Us At Delta, we're passionate about delivering an exceptional customer experience and creating a work environment that values flexibility, work-life balance, and career growth. Our commitment to innovation, diversity, and inclusion has earned us a reputation as a top employer in the airline industry. With a range of remote job opportunities, you'll have the chance to be part of a team that's shaping the future of air travel. *Job Summary We're seeking an experienced Customer Service Representative to join our remote team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers through phone or chat support, resolving issues, and providing personalized solutions. If you're a customer-focused professional with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. *Key Responsibilities Provide exceptional customer service through phone or chat support, resolving issues and providing personalized solutions Respond to customer inquiries and concerns in a timely and professional manner Utilize knowledge of Delta's products and services to provide accurate information and recommendations Collaborate with internal teams to resolve complex customer issues Meet or exceed performance metrics and quality standards Stay up-to-date on company policies, procedures, and product knowledge Participate in ongoing training and development programs to enhance customer service skills *Essential Qualifications 2+ years of customer service experience in a call center or retail environment Excellent communication and interpersonal skills Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously Strong problem-solving and conflict resolution skills Proficiency in using technology, including CRM software and phone systems High school diploma or equivalent required; associate's or bachelor's degree preferred *Preferred Qualifications Experience working in a remote or virtual environment Knowledge of airline industry products and services Certification in customer service or a related field Bilingual or multilingual skills *Skills and Competencies Excellent communication and interpersonal skills Strong problem-solving and conflict resolution skills Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously Proficiency in using technology, including CRM software and phone systems Strong analytical and critical thinking skills Ability to work independently and as part of a team Adaptability and flexibility in a rapidly changing environment *Career Growth Opportunities and Learning Benefits At Delta, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to ongoing training and development programs, including: Ongoing training and coaching to enhance customer service skills Opportunities for advancement to leadership roles or specialized teams Access to Delta's university, which offers courses and certifications in areas such as leadership, communication, and customer service Participation in employee resource groups and diversity initiatives *Work Environment and Company Culture As a remote employee, you'll have the flexibility to work from the comfort of your own home while maintaining a balance between personal and professional life. Our company culture values: Flexibility and work-life balance Diversity, equity, and inclusion Innovation and continuous improvement Collaboration and teamwork Employee development and growth *Compensation, Perks, and Benefits As a Delta employee, you'll enjoy a competitive salary and benefits package, including: Competitive salary and bonus structure Comprehensive health insurance and wellness programs Retirement savings plan and matching contributions Paid time off and holidays Access to employee discounts and perks * If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! *Take the Next Step Are you ready to and contribute to our mission of connecting people to what matters? and let's discuss how you can become a vital part of our success story.