Experienced Customer Learning and Enablement Manager – Designing Innovative Technology Learning Programs for Enhanced Customer Success at blithequark

Introduction to blithequark and the Industry In the rapidly evolving landscape of technology and customer success, the role of learning and enablement has become paramount. blithequark, a pioneer in innovative solutions, is seeking a highly skilled and passionate Customer Learning and Enablement Manager to join its Change Enablement practice. This strategic position is designed to bridge the gap between client needs, business goals, and emerging technology trends, creating learning experiences that drive growth, adoption, and success. If you are a strategic thinker with a deep understanding of technology and a proven track record in learning and enablement program management, this role offers the perfect opportunity to leverage your skills and expertise. About the Role As a Customer Learning and Enablement Manager at blithequark, you will be responsible for designing and delivering innovative technology learning programs for our customers. This role requires a unique blend of strategic thinking, technical expertise, and instructional design skills to create learning experiences that are not only engaging but also directly contribute to customer adoption, engagement, and success with new technologies. You will be part of a dynamic team that values passion, self-motivation, and a collaborative spirit, and you will have the opportunity to work in a remote environment that fosters flexibility and creativity. Key Responsibilities Needs Assessment and Program Design : Partner with client stakeholders to conduct comprehensive needs assessments, identifying skills gaps and shaping training programs that drive real results and align with core business goals. Learning Program Development and Delivery : Create engaging, accessible, and practical learning programs that empower clients to adopt new technologies and support internal teams in building expertise, utilizing modern learning platforms, authoring tools, and learning management systems. Facilitation and Enablement : Design training experiences that make complex technology simple and actionable, facilitating the adoption of new technologies among clients and ensuring seamless integration into their operations. Thought Leadership and Advisory Role : Monitor client needs, industry best practices, and emerging trends in learning and technology to keep programs current and effective, providing guidance and thought leadership to ensure all learning initiatives align with business outcomes and client growth goals. Collaboration and Teamwork : Work closely with internal delivery teams and directly with clients to deliver impactful Learning and Enablement programs, embodying a collaborative spirit and proactive approach to problem-solving. Essential Qualifications 10+ years of experience leading customer-facing, technology-focused learning and enablement programs in fast-paced environments, with a proven ability to design and execute innovative learning strategies. Deep expertise in adult learning principles and instructional design, with a talent for making complex technical platforms accessible and practical for diverse audiences. Strategic thinker skilled at identifying knowledge gaps, defining learning objectives, and aligning enablement initiatives with core business goals. Exceptional communication and presentation skills, capable of educating and inspiring audiences at all levels, with hands-on experience developing and managing learning programs from concept to execution. A self-starter and team player who thrives in remote and cross-functional environments, with a strong ability to work independently and as part of a team. Preferred Qualifications Advanced degree in Education, Instructional Design, or a related field, with certifications in learning and development or technology specialties being a plus. Experience with modern learning platforms, authoring tools, and learning management systems, as well as familiarity with emerging trends and technologies in learning and development. Proven track record of successfully managing and delivering large-scale learning programs, with a strong understanding of project management principles and practices. Excellent analytical and problem-solving skills, with the ability to analyze complex data sets and draw meaningful insights to inform learning strategies. Skills and Competencies Technical Skills : Proficiency in learning management systems, authoring tools, and modern learning platforms, with the ability to quickly adapt to new technologies and tools. Instructional Design : Deep understanding of adult learning principles, instructional design methodologies, and the ability to create engaging, effective learning experiences. Communication and Presentation : Excellent communication and presentation skills, with the ability to articulate complex technical information in a clear, concise manner. Strategic Thinking : Ability to think strategically, aligning learning initiatives with business goals and client needs, and identifying opportunities for growth and improvement. Collaboration and Teamwork : Strong collaborative spirit, with the ability to work effectively in cross-functional teams and build strong relationships with clients and stakeholders. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Learning and Enablement Manager, you will have access to a wide range of learning and development opportunities, including training programs, workshops, and conferences. You will also have the chance to work on complex and challenging projects, developing your skills and expertise in instructional design, learning strategy, and technology. Our culture values lifelong learning, and we encourage our team members to pursue their interests and passions, providing support and resources to help them achieve their career goals. Work Environment and Company Culture blithequark offers a dynamic and collaborative work environment that is designed to foster creativity, innovation, and growth. Our team is passionate, self-motivated, and committed to delivering exceptional results, and we value diversity, inclusivity, and respect in all our interactions. As a remote-friendly company, we offer flexible working arrangements that allow our team members to work from anywhere, at any time, providing they have a reliable internet connection. Our culture is built on the principles of trust, empathy, and open communication, and we strive to create an environment where everyone feels valued, supported, and empowered to succeed. Compensation, Perks, and Benefits blithequark offers a competitive compensation package that includes a salary, benefits, and perks designed to attract and retain top talent. Our benefits package includes health insurance, retirement savings, and paid time off, as well as access to learning and development opportunities, and a flexible working environment that allows you to balance your work and personal life. We also offer a range of perks, including discounts on products and services, access to exclusive events, and a recognition and reward program that acknowledges and rewards outstanding performance. Conclusion If you are a motivated and experienced learning and enablement professional looking for a new challenge, we encourage you to apply for the Customer Learning and Enablement Manager role at blithequark. This is a unique opportunity to join a dynamic and innovative company, working on complex and challenging projects, and developing your skills and expertise in instructional design, learning strategy, and technology. With a competitive compensation package, a flexible working environment, and a commitment to growth and development, blithequark offers the perfect platform for you to succeed and thrive in your career. to take the first step towards an exciting and rewarding career with blithequark.