Experienced Customer Experience Associate – Remote Role Focused on Delivering Exceptional Support and Driving Member Engagement for Personalized Healthy Aging Programs

Welcome to blithequark blithequark is a pioneering healthy aging platform that offers personalized, evidence-based exercise programs tailored to Medicare members. Our mission is to empower older adults to take control of their health and wellbeing by providing engaging, clinically sound exercise programs that prevent falls, reduce musculoskeletal pain and disability, and increase physical activity levels. With the backing of leading investors, we are committed to delivering innovative solutions that achieve significant health outcomes and make a meaningful difference in the lives of our members.Job Overview We are seeking a highly motivated and experienced Customer Experience Associate to join our Member Experience Team. As a key member of our team, you will play a vital role in conducting high-volume outreach to new and existing members, driving increased enrollment and program completion rates, and delivering exceptional customer support. This is a full-time remote role that offers the opportunity to work with a dynamic and innovative team and make a real impact on the lives of our members.Key Responsibilities As a Customer Experience Associate at blithequark, your key responsibilities will include: Actively conducting outreach via phone, text, and email on a daily basis to engage with new and existing members Successfully completing over 100 outbound calls per day to drive enrollment and program completion rates Enrolling at least 25% of all connected leads into our programs Ensuring that at least 25% of all connected members take a class within one week of engagement outreach Maintaining a customer satisfaction score of 92% or higher Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach Effective communication skills, with the ability to empathize with and actively listen to our members Experience working with Customer Relationship Management (CRM) tools and customer service software (we use Insightly CRM and Zendesk) Strong organizational and attention to detail skills, with the ability to prioritize and handle a high volume of work while maintaining quality interactions Critical thinking skills, with the ability to quickly and proficiently understand and absorb new information and apply previous experiences in new contexts Preferred Qualifications In addition to the essential qualifications, we would love to see the following preferred qualifications: Experience working in a role that involves direct daily interactions with older adults, such as in a senior living community, as a fitness instructor, patient advocate/coordinator, or in a member-facing role within a digital health startup A passion for working with older adults and a commitment to delivering exceptional customer support Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills Strong problem-solving and critical thinking skills Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities Strong attention to detail and ability to maintain accurate records and data Ability to work independently and as part of a teamCareer Growth Opportunities At blithequark, we are committed to providing our team members with opportunities for career growth and development.As a Customer Experience Associate, you will have the opportunity to develop your skills and expertise in customer support, sales, and health coaching, and to take on new challenges and responsibilities as you grow and develop in your role. Learning Benefits We are committed to providing our team members with the training and support they need to succeed in their roles. As a Customer Experience Associate, you will have access to comprehensive training and onboarding programs, as well as ongoing coaching and feedback to help you develop your skills and expertise.Work Environment and Company Culture At blithequark, we are building an inclusive and dynamic work environment that is focused on delivering exceptional results and making a meaningful difference in the lives of our members. We are committed to hiring people from all walks of life and to creating a culture that is welcoming, supportive, and empowering. As a Customer Experience Associate, you will be part of a team that is passionate about delivering exceptional customer support and driving business results.Compensation and Benefits We offer a competitive compensation package that includes an hourly rate of $20.00-$22.00 per hour, as well as an annual bonus. We are committed to providing our team members with a comprehensive benefits package that includes health, dental, and vision insurance, as well as paid time off and holidays. Conclusion If you are a motivated and experienced customer support professional who is passionate about delivering exceptional support and driving business results, we encourage you to apply for this exciting opportunity to as a Customer Experience Associate.At blithequark, we are committed to making a meaningful difference in the lives of our members, and we are looking for talented and dedicated professionals to and help us achieve our mission. Don't miss out on this opportunity to join a dynamic and innovative team and make a real impact on the lives of our members. to become a part of the blithequark team and start your journey as a Customer Experience Associate!