Customer Support Specialist (Part-Time) - Join blithequark's Dynamic Team and Revolutionize Home Cooking

Are you passionate about delivering exceptional customer experiences and making a real impact in the food-tech industry? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join blithequark's Customer Support Team as a part-time Customer Support Specialist. As a key member of our team, you will play a vital role in helping our customers enjoy seamless and enjoyable experiences with our innovative products and services. About blithequark blithequark is a pioneering food-tech company that's revolutionizing home cooking by combining cutting-edge technology, software, and fresh food delivery. Our mission is to empower individuals to cook delicious, home-cooked meals without sacrificing time. With a loyal and rapidly growing following, we've established ourselves as a leader in the meal delivery industry, boasting best-in-class retention, product engagement, and customer satisfaction. Our commitment to innovation, growth, and camaraderie has earned us a unique culture that fosters personal development and teamwork. Position Summary As a Customer Support Specialist, you will be the first point of contact for our customers, providing timely, empathetic, and fun support via email, online chat, phone, and other channels. Your primary goal will be to ensure that our customers have an exceptional experience with our products and services, from ordering to cooking and beyond. You will also contribute to the improvement of our products and services by providing valuable insights to the rest of the team. Key Responsibilities * Monitor and respond to email inquiries in a timely and empathetic manner * Answer questions and resolve issues in real-time via online chat, demonstrating active listening and problem-solving skills * Answer calls and provide live support to customers, using your technical troubleshooting skills to resolve issues * Educate customers about all aspects of our service and product, including features, benefits, and best practices * Use Zendesk and other CRM software to maintain accurate records of customer interactions and identify trends * Document common issues and update customer-facing product manuals and assets to improve self-help resources * Share insights and perspectives with the business and engineering teams to inform product and service improvements * Maintain high customer satisfaction ratings and strive to exceed customer expectations * Collaborate with the team to identify and resolve complex issues, and develop creative solutions to customer problems About You * You are a strong communicator with excellent written and verbal skills, able to provide solutions that demonstrate empathy and active listening * You are passionate about handling complex issues and enjoy the challenge of finding new ways to solve problems * You believe that the team is your best asset for being your best each day, and are committed to collaboration and teamwork * You have strong computer skills, including fast typing (40+ wpm) and light technical troubleshooting experience * You are able to work independently in a remote setting, while also being productive and collaborative in a team environment * You are available to work extended business hours and weekend shifts, including 9:00am to 9:00pm CT * You are available to start on or around mid-November 2025 and work through the end of December 2025 * Bonus: experience with Zendesk, Slack, or similar support tools is a plus Compensation & Benefits * blithequark uses market data, geography, and placement of internal employees to determine an appropriate hourly rate * This part-time position has the potential to become full-time after the end of the year, offering opportunities for career growth and development Our Values At blithequark, we're committed to building a workplace that represents a variety of backgrounds, skills, and perspectives. We value: *Putting the team first: We prioritize the needs of the broader team ahead of individual interests or departmental goals. *Getting s#!t done (well): We celebrate individuals for delivering high-impact work that expands our capabilities. *Connecting the dots: We engage with curiosity to learn how our work impacts others, and work collaboratively to problem-solve. *Being direct: We share our perspectives openly and directly, even when it's difficult. *Embracing obstacles: We rise to meet challenges with urgency, resolve, and optimism. *Championing the customer: We prioritize our customers in all decisions, considering their needs and preferences. If you're passionate about delivering exceptional customer experiences and making a real impact in the food-tech industry, we invite you to apply for this exciting opportunity. As a part-time Customer Support Specialist, you'll have the chance to join a dynamic team that's shaping the future of home cooking. to be part of blithequark's journey and help us revolutionize the way people cook and enjoy meals.