Customer Support Agent (Spanish & Chinese) – LatAm (Remote Freelance)

Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position as Customer Support Agent (Spanish & Chinese) – LatAm (Remote Freelance) Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you are exactly right with us! You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail and phone You will make sure that our customers get excellent customer service Your main tasks will include the verification of documents You will have your own responsibilities and also support our customer support agents with ad-hoc tasks You will work together with our service partners to support our customers You have some experience in customer support You are available in full-time You have strong communication skills and a customer first mindset You are fluent in Spanish, both written and spoken, and you’re also proficient in English and Chinese languages If you have experience in the banking or health insurance industry, you can easily understand our product, but if you don’t, we are happy to teach you everything you need to know PLUS: Ideally, you already have some experience with helpdesk software (such as Zendesk or similar tools) International, diverse, and intrinsically motivated team Autonomous and progressive work environment with low hierarchies and fast decision-making Flexible working hours Most importantly: The chance to solve an actual problem