Client Service Analyst – Home Insurance Support | Remote (U.S.-Based)

Client Service Analyst – Home Insurance Support |Remote (U.S.-Based)$14/hour with the opportunity for performance based pay. About UsWe’re a dynamic, high-performance service partner supporting a home insurance innovator managing policies on behalf of respected carriers. Our Client Service Analysts serve as the trusted voice of policyholders and mortgage partners, navigating urgent and complex calls with clarity, empathy, and efficiency. If you love solving problems, thrive in fast-paced environments, and take pride in getting things right — you’ll thrive here.About the RoleAs a Client Service Analyst, you’ll handle 50–60 inbound calls daily related to homeowners insurance, including first notice of loss (FNOL) reports and account servicing inquiries. You’ll support multiple stakeholders (e.g., homeowners, mortgage companies, agents), navigate 7–10 industry platforms, and determine the right next step for each unique situation. This is not a role for the faint of heart — or the distracted. It’s a fast-moving, detail-heavy environment where your expertise and focus will directly impact people during stressful events.It’s also incredibly rewarding: you’ll become a knowledge powerhouse and a trusted source of help. What You’ll Do• Answer and resolve incoming calls with professionalism and empathy• Guide customers through insurance billing and payment processes, including loss reporting and mortgagee interactions• Determine whether requests fall in or out of scope — and act decisively on those that do• Use up to 10 different systems per interaction (Core Insurance system, claims, payment portals, etc.)• Document interactions accurately and efficiently• Raise red flags or out-of-scope items through appropriate channels.• Maintain excellent attendance and call availabilityWhat You Bring• 1–3 years of customer service or call center experience (insurance or finance a plus)• Strong multi-tasking ability and a high level of tech comfort• Proven ability to manage high call volumes while maintaining focus and quality• Exceptional problem-solving skills — you want to help• Clear understanding of boundaries: you know when to take action and when to escalate• Private home work setup, stable internet, distraction-free• A professional, proactive approach to working remotelyThis Role Is Not For You If:• You view work-from-home as “flexible” in terms of effort or availability• You frequently allow personal life to interfere with consistent attendance• You dislike structured environments, expectations, or feedback loopsWhat We Offer• Remote work (U.S.only)• Paid training and ongoing development• Collaborative team culture• Career growth opportunities (QA, training, leadership)• The satisfaction of doing genuinely impactful work every dayEvery call is the chance to guide someone through uncertainty and make a meaningful difference in their experience of home ownership. In this role, you’re not just answering calls — you’re supporting people during some of the most stressful moments of their lives. You’ll empower homeowners, mortgage holders, and families who’ve worked hard for the dream of owning a home, helping them navigate insurance with clarity, compassion, and efficiency.If you believe that service is a form of stewardship — and you’re ready to be the voice people remember when it mattered most — we want to meet you. If you’re the type of person who runs toward the issue instead of away from it — we’d love to hear from you. Company DescriptionAt EOX Vantage, we deliver premier service with insights that boost overall operations. Clients choose EOX Vantage to improve their operational efficiencies and optimally manage data through direct assistance from the Managed Services team and leveraging the customized, patented Enterprise Operating System (EOX) – a suite of unified cloud-based apps to run a business, all on one secure platform.EOX Vantage allows clients to focus on what they do best by reducing the time it takes to manage the essential, non-core aspects of their operations, and improving their effectiveness with data and insights. Equal Employment Opportunity PolicyEOX Vantage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. E-Verify Participation:EOX Vantage participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. EOX Vantage will not use E-Verify to pre-screen job applicants and will only use E-Verify once a job offer has been accepted and Form I-9 is completed.For more information about E-Verify, please visit Home | E-VerifyVisit our website to learn more about us:EOX Vantage NEVER asks for any form of payment to be considered as an applicant. If you are emailed asking for payment, please immediately report this spam message to [email protected]. All verified personnel will only reach out with an EOX email ending in @eoxvantage.com * Join us in providing top-notch service that makes an impact! Job Type: Full-timePay: $14.00 per hourExpected hours: 40 per weekBenefits:• 401(k)• 401(k) matching• Dental insurance• Health insurance• Paid time off• Vision insurance• Work from homeLocation:• North Carolina (Required)Work Location:Remote Apply tot his job