Client Informatics Voice of Customer Analyst

Location Designation: Fully Remote Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions. Role Overview: The Client Informatics organization is committed to providing employer clients with reporting, analytics, and consultation that is relevant and actionable. A key enabler of this mission is the Client Consulting and Analytics team. This client-facing team provides expert consultation to New York Life GBS's largest clients. This is accomplished through best-in-class reporting and analytics that demonstrate the value of GBS products and services to facilitate strategic decision-making. What You'll Do: Provide consultative support for assigned book of business: • Develop Consultative Analytic Reports for GBS National Account clients, with a primary focus on disability, absence, voluntary benefits, and life products. • Use claim data analysis methodology which leads to the identification of actionable trends for clients • Use key standard and customized recommendations on increasing productivity and decreasing incidence, absenteeism and cost on an individual client and standard process basis. These recommendations should be aligned with key products and services being targeted in GBS's value proposition across all lines of business • Troubleshoot any issues or problems with the data • Develop and cultivate a partnership with Account Management, Underwriting, Operations and other business partners, centered on individual clients and strategically advising clients on elements that will allow them to reduce health, absence and productivity risk • Lead the presentation of data and recommendations for clients requesting Tier 1 services • Work with Account Management to prioritize and schedule client reports and meetings in concert with overall guidelines for capacity and timing • Provide reporting within current designed process and capabilities across multiple products Lead the development of new reporting and analytics capabilities: • Work in concert with other stakeholders (including Account Management, Underwriting, Product, and Claims) to develop analytics concepts that effectively identify key trends and opportunities, and are well received by clients. • Identify key strengths and weaknesses in the current reporting model based on client, broker, underwriting, and account management interaction across the GBS book of business • Create reporting capabilities and concepts that demonstrate GBS's value proposition, and that enable GBS to achieve a market-leading position in wellness, absence management and productivity • Partner with other key stakeholders to identify marketplace trends and update analytics strategy What You'll Bring: • Bachelor's Degree is required: preferred fields include math, economics, computer science, information systems, engineering, or related fields; advanced degree or designation preferred • Strong technical skills in SQL (SAS, Redshift, MS SQL) and Data Visualization (Tableau, PowerBI) required. Statistical programming in Python or R preferred. • 5+ years of demonstrated business results in an analytic and consulting capacity, with the ability to translate business questions into analytical plans • Strong project management skills • Strong presentation and storytelling skills • Knowledge of Group Disability products preferred It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above. #LI-ML1 #LI-REMOTE Pay Transparency Salary range: $85,000-$120,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. Job Requisition ID: 92290 #GBS About NY Life Insurance Company Diversity & Humanity-two values that are deeply rooted in the New York Life culture and have laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. At New York Life you become a valued part of a welcoming, inclusive, and caring culture that has a long-standing legacy in stability and growth. The strength of New York Life revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance, and we want you to be a part of our legacy. As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of a diverse team guided by our belief to always be there for each other-providing the support and flexibility to grow and reach new heights while making an impact in the lives of others. You are our future, and we commit to investing in you accordingly. Visit our Linkedin to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs. Required Legal Notices - All Candidates Please Click Here Apply tot his job