Call Center Operator, Part Time- Remote

DescriptionSchedule: Mondays, select Thursdays, Fridays, and days following holidays — 8:00 AM to 12:00 PMCompensation: $14.00 per hourWork Environment: Remote, must reside in the state of IndianaRole SummaryThe Operator is responsible for managing inbound calls in the queue, ensuring all interactions comply with HIPAA regulations, and following the designated call-handling process based on call type. This role supports efficient call flow and provides timely responses to members and providers.Key Responsibilities• Answer and direct incoming calls in a timely and professional manner. Help ensure calls are routed to the correct department or representative to maintain smooth daily operations. • Confirm each caller’s identity using approved verification steps before discussing any information. Non-Urgent Requests (More than 48 hours in advance): Record the details and schedule a follow-up. • Urgent or Same-Day Requests: Transfer the caller immediately to the appropriate support line. • “Where’s My Ride” Inquiries: Direct the caller to the correct team for real-time ride updates.• Recurring or Standing Appointments:• Routing Questions: Forward to the routing department for assistance. Documentation & Compliance• Accurately record all call details and outcomes in the system. • Maintain confidentiality and follow all privacy and compliance standards at all times. About WellTransWellTrans is a mission-driven organization committed to providing safe, reliable, and compassionate transportation coordination for members in need. Our team plays a vital role in ensuring members receive timely access to care.Candidates must be able to pass a background check and drug screening and have reliable high-speed internet service. Requirements• Strong communication and active listening skills. • Ability to follow structured workflows and policies with precision. • Reliable, high-speed internet connection. • Quiet, distraction-free workspace suitable for handling calls remotely. • Previous call center or healthcare-related experience preferred but not required. Apply tot his job