Call Center Experience Design Specialist-Project Manager
About the positionResponsibilities• Create and implement service design strategies to improve customer experiences. • Lead and inspire cross-functional project teams to achieve high performance. • Scope, plan, and execute major implementation efforts in a call center environment. • Build trustful relationships and influence stakeholders at all levels. • Communicate effectively with customers and co-workers, ensuring clarity and timeliness. • Translate operational digital tool enhancements into actionable solutions.Requirements• Six Sigma Certification• Project ManagementProfessional (PMP) certification• Minimum 5 years of experience in experience design, process development, or business development• Minimum 3 years of experience in a matrix organization• Strong leadership skills and ability to build and lead high-performing teams• Excellent written and verbal communication skills• Technical understanding combined with business sense. Nice-to-haves• Experience in a leadership role within customer service operations• Fluency in local language in addition to EnglishBenefits• Paid parental leave• Paid holidays• Health insurance• Dental insurance• Paid time off• Vision insurance• Referral program• Retirement plan• Pet insurance Apply tot his job