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Job DescriptionWork from home with bolthires Customer ServiceRole: Customer Service AssociateJob Type: 12 month fixed-term contract with a view to extend, full time 40 hours per weekLocation:The Netherlands (virtual, work from home in the Netherlands at your registered Dutch home address)Pay Rate: 15.50 per hour; plus up to 800 relocation allowance (for overseas applicants only); salary increase after 6 months tenureStart date: October 2023Our mission at bolthires is to be Earths most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal.Doing our best for our customers is where we get our energy, and thats why youll find we approach things differently here. You wont be asked to read from a script or learn dialogue by heart. Instead well provide you with the training you need to problem solve for our customers. Youll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love. What will you do as a Customer Service Associate? As an bolthires Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers.Youll be the first point of contact for our customers based in Sweden by answering their requests through phone, chat and/or email this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. What are your hours? This role requires working variable hours to match when customers need us most. You will work late evening and day shifts and your work week is minimum 40hrs, i.e.5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 7 am and 9 pm Monday to Sunday. You may be required to work on national holidays and Sundays and will be compensated accordingly. Schedules will be known 6 weeks in advance to ensure that your personal life can plan well around your work. You will learn more about your exact schedule closer to your start date. BASIC QUALIFICATIONSWhat qualifications do we need from you?Minimum age: 18 years oldHave the right to work inThe NetherlandsStrong communication skills in Swedish (both written and oral fluency) and basic communication skills in EnglishExperience working with a computerThe availability to work varying shifts from Monday to Sunday within the operating hours of 7am to 9pmWillingness and ability to work in rotating shifts (i.e. early, late, weekend and compensated overtime as required)Initial four weeks availability for full-time training (paid)You'll need a quiet, distraction free work space (dedicated office space with a desk and chair)From a technical perspective, a minimum 50 Mbps broadband connection speed using a hard-wire ethernet internet connection (no WIFI).We will provide you with a complete equipment package ahead of your first day of training. What strengths will you bring? Hard-working, articulate, and detail-orientedFriendly and customer-focused in every situationAbility to learn quickly and embrace changeComfortable multi-tasking in a high-energy environment. What benefits will you receive? One of the great things about joining Disneys Customer Service team is that you dont need past experience in customer service. Youll receive training and be provided with a complete equipment package when you join.Additionally, we offer a number of benefits, including:Life insuranceInternet allowancebolthires employee discountLifestyle benefits and retail discounts through our bolthires Extras programExpert training and ongoing opportunities to learn more and develop your skillsIf this role sounds like its for you, then click on the link below to start the application process! Youll need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role.We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible. If you're selected to move forward, your Swedish language skills will be assessed. If successful, we will contact you about next steps! bolthires Jobs(Data Entry, No Experience), bolthires Entry LevelRemote Jobs, bolthires Health Jobs Apply tot his job