Billing Customer Service Representative – Delivering Exceptional Patient Experience at blithequark

Are you a customer service professional with a passion for delivering exceptional patient experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join our dynamic team at blithequark as a Billing Customer Service Representative. In this role, you will be the first point of contact for patients, insurance companies, and their representatives, providing friendly and efficient service while ensuring timely and accurate resolution of billing requests. About blithequark At blithequark, we are committed to revolutionizing the healthcare industry by providing innovative solutions that prioritize patient care and satisfaction. Our team of dedicated professionals is passionate about delivering exceptional experiences that exceed our patients' expectations. As a Billing Customer Service Representative, you will play a vital role in upholding our commitment to excellence and ensuring that every patient interaction is a positive one. Key Responsibilities As a Billing Customer Service Representative, your primary responsibilities will include: * Serving as the first point of contact for call escalations, from patients via phone, email, and other internal communication platforms, providing friendly and efficient service to patients, insurance companies, and their representatives. * Relaying messages from requesters to appropriate team members or departments utilizing multiple software applications, reviewing requester concerns for escalation. * Assisting with coordinating incoming and outgoing billing requests, ensuring timely sorting, facilitating responses, and follow-ups. * Ensuring all patient information is kept confidential and secure in accordance with HIPAA regulations. * Managing a minimum of 70 accounts per day, providing exceptional service to each patient and their representative. Team Collaboration and Support As a member of our team, you will participate in regular team meetings via video or teleconference, collaborating with colleagues to ensure seamless communication and exceptional patient care. You will also demonstrate competency in the performance of job-related skills, utilizing and operating equipment and mechanical devices to provide a functional, effective, and safe environment. Work Environment and Company Culture Our team operates in a fast-paced environment, with a focus on delivering exceptional patient experiences. We prioritize open communication, collaboration, and continuous learning, providing opportunities for growth and development. As a Billing Customer Service Representative, you will work in a dynamic environment with a team of dedicated professionals who share your passion for delivering exceptional patient care. Benefits and Perks At blithequark, we value our employees' health, happiness, and future. We offer a comprehensive benefits package, including: * Medical, vision, and dental insurance * 401(k) eligibility * Paid holidays plus PTO * Sick Time * Opportunity for growth and development * And much more! Essential Qualifications To be successful in this role, you will need: * Excellent communication and interpersonal skills, with the ability to provide friendly and efficient service to patients, insurance companies, and their representatives. * Strong problem-solving skills, with the ability to escalate concerns and facilitate responses and follow-ups. * Proficiency in multiple software applications, with the ability to learn new systems quickly. * Ability to manage a high volume of accounts, prioritizing tasks and meeting deadlines. * Strong attention to detail, with the ability to maintain confidentiality and security of patient information in accordance with HIPAA regulations. Preferred Qualifications While not required, the following qualifications are preferred: * Experience in a customer service or billing role, with a focus on patient care and satisfaction. * Knowledge of HIPAA regulations and compliance. * Experience with multiple software applications, including electronic health records (EHRs) and billing systems. * Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues. Skills and Competencies To succeed in this role, you will need: * Excellent communication and interpersonal skills, with the ability to provide friendly and efficient service to patients, insurance companies, and their representatives. * Strong problem-solving skills, with the ability to escalate concerns and facilitate responses and follow-ups. * Proficiency in multiple software applications, with the ability to learn new systems quickly. * Ability to manage a high volume of accounts, prioritizing tasks and meeting deadlines. * Strong attention to detail, with the ability to maintain confidentiality and security of patient information in accordance with HIPAA regulations. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing opportunities for growth and development. As a Billing Customer Service Representative, you will have access to: * Regular training and development opportunities, with a focus on improving patient care and satisfaction. * Mentorship and coaching from experienced colleagues. * Opportunities for advancement, with a focus on promoting from within. * A dynamic and supportive work environment, with a focus on collaboration and continuous learning. If you are a customer service professional with a passion for delivering exceptional patient experiences, we invite you to apply for this exciting opportunity at blithequark. Please apply including your resume and a cover letter, to. We look forward to hearing from you! Today! At blithequark, we are committed to revolutionizing the healthcare industry by providing innovative solutions that prioritize patient care and satisfaction. As a Billing Customer Service Representative, you will play a vital role in upholding our commitment to excellence and ensuring that every patient interaction is a positive one. to join our dynamic team and start delivering exceptional patient experiences today!