AWS Operation Support Analyst/Engineer - Hybrid
About the positionResponsibilities• Provide day-to-day operational support for business-critical systems, applications, and services. • Monitor system performance and availability using monitoring tools; investigate and resolve system alerts and incidents. • Perform root cause analysis and implement preventative measures to avoid future disruptions. • Respond to service tickets and ensure timely resolution of user and system issues. • Work with engineering and development teams to deploy software releases, patches, and configuration changes.• Maintain and support automation scripts and tools for system maintenance and reporting. • Document operational processes, procedures, and troubleshooting guides. • Support change management and release management processes. • Identify opportunities for operational improvement and contribute to continuous improvement initiatives. Requirements• 8+ years of relevant experience. • Extensive experience in analysis, maintaining and deploying application on AWS Cloud. • Develop and execute strategic cloud infrastructure plans and drive best practices.• Document and Implement step by step application Production deployment plans. • Strong experience developing shakeout plans for robust applications and executing. • Experience performing resiliency activities and identifying gaps in plans. • Develop sound version control best practices-based code deployment in AWS. • Hands on experience CI/CD with Terraform pipelines and Gitlab. • Experience building engineering solutions on AWS cloud. • Experience in scripting and automation using Java, Python, PHP, Node.js, etc.• Strong SQL skills in databases, including DynamoDB, Postgres, Oracle, etc. • Hands-on experience in application monitoring and tuning. • Experience in front-end development Angular/ADK, typescript is a plus. • Available to problem solving application issues, client communications and actively engage in support and operations. • Experience deploying serverless application, familiarity with AWS Services. • Experience in building automation testing frameworks. • Actively participate in all Agile ceremonies.• Understand and utilize DevOps tool stack to build, inspect, deploy, test and promote new or updated features. • Available to respond to trouble/support calls for applications in production to make quick repair to keep application running in production. • Create or Update documentation in support of development efforts. Nice-to-haves• Familiar with other cloud services like azure or gcp. • Familiar with CI/CD with AWS CodeCommit, CodeBuild, CodeCommit, CodeDeploy and CodePipeline. Benefits• Competitive compensation• Comprehensive insurance options• Matching contributions through the 401(k) plan and the share purchase plan• Paid time off for vacation, holidays, and sick time• Paid parental leave• Learning opportunities and tuition assistance• Wellness and Well-being programs Apply tot his job