Apple Support College Program At Home Advisor - East Carolina University

About the positionResponsibilities• Engage with customers to provide technical support and troubleshooting for Apple products. • Explain step-by-step solutions to customers with patience and clarity. • Utilize documented troubleshooting flows to address customer needs effectively. • Listen to customer concerns and provide tailored solutions to enhance their experience. • Participate in ongoing training and development to improve customer service skills. Requirements• Enrolled in a university in the U.S.pursuing a bachelor's degree or higher, with an expected graduation date of May 2027 or later. • A quiet home workspace with an ergonomic chair and desk. • A hard-wired internet connection with a minimum download speed of 10 Mbps and upload speed of 3 Mbps. • Availability for nine weeks of part-time paid training totaling 24 hours a week. • Ability to work 20 hours weekly post-training, with flexibility based on business needs. • Minimum typing speed of 40 WPM while conversing with customers. • Successful completion of a pre-employment assessment and background check.Nice-to-haves• Majoring in Business, Communications, Computer Science, Engineering, or any tech-related field. • Passion for customer service and ownership of the customer experience. • Ability to navigate difficult conversations and display resilience. • Effective time management skills, including multitasking and prioritization. • Eagerness to learn and take on new challenges in technical troubleshooting. Benefits• Competitive pay• Eligibility to participate in the company stock plan• Time off• Employee discount• Resources for ongoing growth and career development Apply tot his job